Front Office Agent - Categoria Protetta

PPHE Hotel Group; Roma; Sur place; EUR 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Recommend a friend scheme up to €750 (

Ticket Meals

F&B discount at hotel restaurants

Discounted hotel rates

26 days holidays

Onboarding and L&D opportunities

Advanced onboarding programs

Résumé du poste

art’otel in Roma is seeking a proactive Front Office professional to greet guests, manage check-ins, and coordinate reservations. You will handle inquiries with care, maintain the reception area, and support a smooth guest experience in a stylish hotel setting.

You will follow security and operational procedures, manage cash handling, and participate in trainings as directed by the Head of Department. A strong team player with hospitality flair is preferred.

Qualifications

• Experience in front desk or hospitality settings.
• Ability to greet guests warmly and manage inquiries.
• Familiarity with hotel floor plans and room management processes.

Responsabilités

• Greet, welcome and direct guests at the front desk.
• Answer and screen phone calls and respond to email/reservation inquiries.
• Follow security procedures and monitor logbook; issue visitor badges.
• Keep reception area organized and adhere to rules and procedures.
• Handle cash, tabs and transfer procedures per policy.
• Ensure meet-and-greet and farewell tasks meet standards.
• Maintain high standards of cleanliness and presentation.

Connaissances

Guest service

Check-in procedures

Room management

Team player

Open Table knowledge

Outils

Open Table

Description du poste

If you know art’otel , you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, and that’s what you’ll deliver as our Front Office .

Your approach to the job will be inspired by your authentic style and self - always ready with care and attention, a clever tip, a recommendation that only you could give. You’ll know exactly who needs what and when, you’ll remember their names and you’ll use your creativity and experience to deliver a fantastic stay every time.

In your role as Front Office, you’ll discuss and agree some key objectives with your line manager. These objectives are designed to support your department’s goals and priorities. You’ll also take responsibility for your own development, embracing training opportunities that we offer, while learning from any challenges and mistakes along the way.

• You’re responsible for offering the highest standard of service to our guests, making shore they are all applied at all times.
• You’ll be receiving guests at the Front desk by greeting, welcoming and directing them appropriately.
• You’ll be answering, screening and forwarding incoming phone calls as well inquiries email or reservations.
• You’ll follow security procedures, such as monitoring the logbook and issuing visitor badges.
• You’ll organize the reception area while complying with office procedures, rules, and regulations.
• You’ll take care of handling cash, tabs and transfer related procedures in line with our procedures.
• You’ll make sure our meet-and-greet and goodbye tasks are carried our according to company standards.
• You’ll make sure we’re keeping to the highest standard of cleanliness and presentation, both in your personal presentation and your own working space.
• You’ll take your cues from the guidance and instructions given by your leadership team.

What you bring:

• You’re knowledgeable about our operating procedures, including Open Table, check in procedures, our floor plan and room management.
• You’re a considerate and supportive team member, helping out wherever needed.
• You’re respectful of our surroundings, taking care of furniture, fixtures and equipment within all areas and reporting any malfunction for maintenance.
• You’re happy to attend any meetings and training courses required by the Head of Department in line with the needs of the hotel.

There’s a lot more to this job than we’ve given you here – don’t worry, we’ll fill you in on everything before you begin. We might also add other similar responsibilities on a temporary or permanent basis, depending on the needs of art’otel.

Therefore, we offer a range of great benefits for you to enjoy:

• Recommend a friend scheme up to €750 Euros (gross)
• Ticket Meals
• Attractive Departmental Incentive Schemes, as per company policy
• 50% F&B discount at our restaurants and bars (for your whole party)*
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 26 days of holidays
• 1 extra day off for your wellbeing (to be taken in the solar year)
• 1 working day per year of volunteering activities with our local partners
• Exciting job opportunities within PPHE Hotel Group across Europe
• Annual staff parties & outgoings
• Advanced onboarding programs and L&D opportunities
• Entitlement to benefits provided with our local partners.

* See T&C policy for further details and eligibility

The gross annual salary (RAL) for this position starts from €25159, aligned with CCNL Turismo, and may vary based based on experience and qualifications.

Be bold. Be creative. Be original. A fun place to create and inspire.