Front Office Agent - Armani Hotel Milano

Jobbit; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Un hotel di lusso a Milano è alla ricerca di un addetto al Customer Service. La figura sarà il primo punto di contatto per gli ospiti, gestendo richieste e domande nel modo più professionale possibile. È fondamentale mantenere un'eccellente relazione con gli ospiti e collaborare con altri reparti. È richiesto un alto livello di professionalità e capacità di gestione delle emergenze.

Competenze

• Eccellenti capacità comunicative e relazionali.
• Capacità di gestire situazioni di emergenza con professionalità.
• Ottima conoscenza del servizio clienti.

Mansioni

• Gestire le richieste e le domande degli ospiti nel lobby dell'hotel.
• Supportare Supervisori e Manager con compiti amministrativi.
• Preparare rapporti giornalieri e settimanali.

Descrizione del lavoro

Overview

Armani Hotel Milano is a five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan's fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest's needs.

Responsibilities

• Serve as the first point of contact in the hotel lobby, assisting guests with inquiries or requests. Welcome and manage all walk-in guests efficiently and professionally.
• Support Supervisors and Managers with administrative tasks as required.
• Run operational reports and promptly communicate any discrepancies to relevant departments.
• Stay up to date with expected arrivals and departures to ensure seamless guest experiences.
• Maintain positive guest and colleague interactions, fostering a collaborative work environment.
• Build and maintain strong guest relationships to enhance their stay.
• Collaborate effectively with other departments in the spirit of teamwork.
• Prepare daily, weekly, and monthly reports, including storage control reports.
• Uphold and promote Armani’s Values and Culture Characteristics.
• Ensure punctuality and adherence to hotel service standards at all times.
• Handle guest inquiries both in person and over the phone with professionalism.
• Respond appropriately to emergencies and follow hotel safety procedures.
• Manage incoming and outgoing calls, including local, national, and international calls.
• Process guest payments and maintain accurate cash handling procedures.
• Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.

Settore: Hotel/Turismo

Ruolo: Customer Service