Front Desk Supervisor

Hotel Le Fontanelle S.p.A.; Castelnuovo Berardenga; Presencial; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation for non-residents

Competitive salary package

Growth opportunities

Descripción de la vacante

Hotel Le Fontanelle S.p.A. in Tuscany invites a motivated Front Office professional to join its luxury team atop a Tuscan hill in Castelnuovo Berardenga.

The ideal candidate has at least 2 years in luxury hotels, strong leadership and communication skills to manage a team of 5–6 and to ensure impeccable guest service. Under Front Office Manager supervision, you will organize daily procedures, handle guest issues, coordinate with other departments, and participate in delivering a high-end guest

Formación

• At least 1 year of experience in luxury hotels.
• Excellent communication and interpersonal skills.
• Fluency in English; a second language is preferred.
• Familiarity with booking procedures and Opera (preferred).

Responsabilidades

• Supervise and train Front Office staff.
• Organize daily Front Office operations.
• Handle guest complaints promptly and professionally.

Conocimientos

Front Office

Luxury hospitality

Staff supervision

English proficiency

Opera PMS

Shift work

Herramientas

Opera PMS

Descripción del empleo

A charming collection of properties in the heart of Tuscany, located atop a hill in Castelnuovo Berardenga, in the province of Siena, surrounded by the peaceful Tuscan countryside.Fontanelle Estate is the brand of the Bolfo Family, bringing together Hotel Le Fontanelle (5-star), the Vallepicciola winery and the new 5-star luxury hotel, The Club House, inaugurated in May 2022. We offer a unique experience, focused on luxury and relaxation, in a place of exceptional beauty.

Employment Type

Full-time, on-site.

Position

We are looking for a motivated person ready to integrate into our Front Office team. The ideal candidate has at least 2 years of experience in the luxury hospitality sector, strong leadership and communication skills that allow interaction with a high-level international audience. The candidate should be able to show empathy, manage stressful situations, to lead a team of 5/6 people. Under the supervision and assistance of the Front Office Manager, he/she will be responsible for the daily organization of the reception.

Key Responsibilities

• Supervise and train the staff, ensuring high service standards.
• Organization, supervision, and implementation of daily procedures for the Front Office department.
• Handling guest complaints and resolving issues promptly and professionally.

Requirements

• High level of professionalism and previous experience in a similar role for at least 1 year in luxury hotels.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage stressful situations.
• Excellent spoken and written English; a second language is preferred.
• Familiarity with booking procedures and hotel management systems, preferably Opera.
• Availability to work shifts, weekends, and holidays.

Own transportation.

What We Offer

• A stimulating and dynamic work environment.
• Opportunities for growth and professional development.
• Competitive salary package.
• Accommodation for non-resident employees.

Further details will be provided during the interview.