Forward Deployed Engineer, Mid-Market - Milan

Murphy AI

Lombardia

On-site

EUR 60,000 - 90,000

Full time

3 days ago

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Job summary

Murphy AI in Lombardy, Italy is seeking a Forward Deployed Engineer to run several client implementations in parallel, from kickoff to deployment, on our AI debt-collection platform.

You will collaborate with customers, adapt our workflows, and deliver reliable, scalable solutions across channels such as voice, messaging, email and SMS.

Qualifications

Experience delivering customer-facing engineering implementations.
Strong collaboration with cross-functional teams.
Ability to manage multiple projects in parallel.

Responsibilities

Lead several client deployments from kickoff to go-live.
Customize workflows for enterprise customers.
Collaborate with product and engineering teams to ensure scalable solutions.

Job description

Murphy deploys AI agents for banks starting with the most straightforward business case: voice AI for debt collection. We've built a fully-fledged platform designed to optimize recovery rates while maintaining respectful and personalized communication.

Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email and SMS to maximize results while preserving trust.

We're live with Santander, Revolut, BBVA and dozens others. We've proven the product in large-scale pilots with top-tier banks. And now we need to move fast to secure leadership in this $300Bn+ industry.

About The Team

Our mid-market customers need a collections agent that works within weeks. To do that for many customers at once, we rely on standard workflows, reusable components and strong tooling, tuned to each customer segment.

Forward Deployed Engineers on the mid-market team launch these agents and keep improving the system behind them. Each launch should be faster and more reliable than the last.

About The Role

As a Forward Deployed Engineer on the mid-market team, you run several implementations in parallel, each taking a customer from kickoff to a

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