Forward Deployed Engineer, Mid-Market - Milan

Murphy AI; Lombardia; Hybride; EUR 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Stock options

Hybrid & Flexible

Learning & development

Résumé du poste

Murphy, a provider of AI voice agents for debt collection, is seeking a Forward Deployed Engineer to manage multiple mid-market deployments in parallel. You will configure agents from templates, tailor them to each customer, and test before launch. After go-live, you’ll monitor performance and refine strategies, improving templates for the team.

This role is based in Milan, with hybrid work options. Ideal candidates have 1–3 years in a technical role, Python/TypeScript/SQL skills, and strong

Qualifications

• 1–3 years in a technical role (software engineering, solutions engineering, implementation, or technical support).
• You write Python and/or TypeScript and SQL, work with APIs and handle data files.
• You value structured, repeatable work and seek to automate processes.
• You manage several projects at once and keep them on schedule.
• You communicate clearly with customers and teammates.
• Native Italian and fluent English.

Responsabilités

• Run multiple mid-market implementations in parallel from kickoff to go-live.
• Configure and adapt agents from templates to each customer’s policies and tone.
• Define when we reach debtors: call windows, retries, and channel mix within regulations.
• Set up data imports/exports via standard integration flows.
• Test agents with simulations before launch and fix issues.
• Analyze production performance and share insights with customers.
• Develop templates, scripts, or tooling to reduce repeated work.
• Help shape standard workflows for each segment and hand over live customers.

Connaissances

Python

TypeScript

SQL

APIs

Data handling

Project management

Customer communication

Formation

CS/Engineering/Math degree or equivalent

Description du poste

Murphy deploys AI agents for banks starting with the most straightforward business case: voice AI for debt collection. We’ve built a fully-fledged platform designed to optimize recovery rates while maintaining respectful and personalized communication.

Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email and SMS to maximize results while preserving trust.

We’re live with Santander, Revolut, BBVA and dozens others. We’ve proven the product in large-scale pilots with top-tier banks. And now we need to move fast to secure leadership in this $300Bn+ industry.

About the team

Our mid-market customers need a collections agent that works within weeks. To do that for many customers at once, we rely on standard workflows, reusable components and strong tooling, tuned to each customer segment.

Forward Deployed Engineers on the mid-market team launch these agents and keep improving the system behind them. Each launch should be faster and more reliable than the last.

About the role

As a Forward Deployed Engineer on the mid-market team, you run several implementations in parallel, each taking a customer from kickoff to a live agent in about four weeks. You configure agents on Murphy's platform using our templates, adapt them to each customer, and test them before launch. After go-live, you track how each agent performs, explain the results to the customer, and tune the agent and contact strategy. Over time, you improve those templates and tools so the whole team can deliver more with less effort.

This is also where new FDEs at Murphy learn the craft. Strong mid-market FDEs move on to our enterprise team, which builds custom deployments for banks.

You'll be based in Milan and launch agents for lenders, telcos, utilities, healthcare providers and servicers in Italy.

In this role, you will

• Run multiple mid-market implementations at the same time, from kickoff to go-live, on a fixed timeline.
• Configure and adapt agents from our segment templates to each customer's policies, products and tone.
• Configure how and when we reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents.
• Set up customer data imports and exports using our standard integration flows.
• Test agents with simulations and evaluations before launch, and fix what fails.
• Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain results to customers, and turn findings into agent or strategy improvements.
• Spot repeated work across implementations and turn it into templates, scripts or tooling.
• Help shape the standard workflow for each segment (telco, utilities, healthcare, servicers, lenders).
• Hand over live customers to our Deployment Strategists with clear documentation.
• Share product gaps and customer feedback with Product and Engineering.

Your background looks something like this

• 1 to 3 years in a technical role: software engineering, solutions engineering, implementation, technical support or technical consulting. Strong graduates are welcome too.
• You write Python and/or TypeScript and SQL, work with APIs and handle data files.
• You like structured, repeatable work and look for ways to automate it.
• You manage several projects at once and keep each one on schedule.
• You communicate clearly with customers and teammates.
• Native-level Italian and fluent English.

Even better if you have

• Hands-on experience with LLMs: prompting, evals or building small agents.
• Exposure to collections, lending, telco, utilities or other customer operations.
• A Computer Science, Engineering or Math degree, or equivalent experience.

What we offer

Competitive salary, based on your skills, experience and impact.

Stock options: Because we all build Murphy together – you'll own a piece of what we’re creating.

Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.

Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem.

Hybrid & Flexible: Our default setup is hybrid – 3 days a week at our office in Milan and 2 days of remote work. But if there’s one thing that defines us, it’s flexibility: we trust you to organize your time and space in the way that helps you do your best work.

Our Process

First Interview – Getting to Know You
A conversation with a future teammate who’s excited to find a new colleague. We’ll talk about your story, what drives you, and what you’re looking for next—no trick questions, just a genuine exchange.

Second Interview – Deep Dive
You’ll meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role.

Tech Assessment or Business Case
A practical exercise to see how you approach challenges similar to those you’d tackle at Murphy. You’ll have time to reflect and showcase your thinking—no rush, no surprises.

Call with the Founders
Our founders meet every team member and it’s a great opportunity for you to learn about the company and its direction.

We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.