Agent Engineer, Italy (Milan)

Wonderful Ltd.; Milano; On-site; EUR 40,000 - 70,000; Full time

Job summary

A forward-thinking technology firm in Milan is seeking an experienced AI Integration Specialist to design and implement functions for AI agents across various channels. The role involves integrating APIs, collaborating with customers, and testing solutions for performance. The ideal candidate has a degree in Computer Science and experience in technical roles. Strong proficiency in Italy and English is essential. This position offers an exciting opportunity to work on cutting-edge AI technologies.

Qualifications

• Bachelor’s degree (or higher) in Computer Science or a related STEM field.
• Experience in technical, customer-facing roles is a strong plus.
• Prior experience with conversational AI or large language models is an advantage.

Responsibilities

• Design prompts and implement functions guiding AI agents across channels.
• Integrate with customer APIs, databases, and internal tools.
• Test with live data, measure performance, and fine-tune for accuracy.

Skills

Excellent Italy and English

Problem-solving mindset

Attention to detail

Education

Bachelor’s degree in Computer Science or related STEM field

Tools

APIs

Backend logic

Job description

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Role Overview

Design prompts and implement functions that guide our AI agents across multiple channels (voice, chat, email)

Integrate with customer APIs, databases, and internal tools so agents can execute real tasks

Test with live data, measure performance, and fine-tune for accuracy & reliability

Collaborate directly with customers to gather requirements, demo solutions, and iterate fast

Work closely with Product, Engineering, and Customer Success teams to ship high-quality, production-ready solutions.

Contribute to tooling, processes, and documentation that support scalable AI development

Requirements

Bachelor’s degree (or higher) in Computer Science or a related STEM field

Excellent Italy and English, written & spoken

Experience in technical, customer-facing roles (integrations, solutions engineering, etc.) – a strong plus

Hands-on skills with APIs, backend logic, and system integrations

Problem-solving mindset, attention to detail, and passion for AI

Prior experience with conversational AI or large language models – advantage