Floor Supervisor - Outlet Serravalle

Moncler; Serravalle Scrivia; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Meal vouchers

Sales commission scheme

CCNL Tessile

Job summary

Moncler in Serravalle is seeking a Floor Supervisor to lead a luxury boutique team, drive sales, and deliver an exceptional client experience in a fast-paced environment.

You will model service standards, manage KPIs, and mentor staff while ensuring brand representation and operational excellence on the shop floor.

Qualifications

• 5+ years in luxury retail with floor supervision.
• Strong commercial acumen and sales drive.
• Advanced Microsoft Office skills.
• Fluent Italian and English.
• Excellent analytical skills.
• Strong organizational and stakeholder management skills.

Responsibilities

• Lead by example on the sales floor and develop the team.
• Drive sales and monitor KPIs (Sales, UPT, Conversion, Client Data Capture).
• Oversee daily boutique operations: scheduling, inventory, cash handling.
• Recruit, onboard, and develop staff, ensuring excellent customer service.
• Ensure brand standards, visual merchandising, and process compliance.
• Collaborate with Store Manager to foster a positive, inclusive, performance-driven environment.

Skills

Sales leadership

Analytical skills

Interpersonal skills

Communication

Organization

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

Moncler is looking for a Full-Time Floor Supervisor to join our team in Serravalle. As a key member of the boutique leadership team, the Floor Supervisor will play a critical role in driving commercial performance, delivering an exceptional client experience and ensuring operational excellence across all areas of the business. Acting as a role model on the sales floor, this individual will inspire and develop the team, foster a client‑centric culture and contribute to the achievement of store objectives through effective leadership and execution. Reporting directly to the Store Manager, the Floor Supervisor will collaborate closely with colleagues to uphold Moncler's elevated standards of service, operational efficiency, and brand representation.

Your Impact

• Consistently embody and promote Moncler's Sales and Service standards, ensuring an exceptional and memorable client experience at every touchpoint.
• Drive sales performance and productivity through proactive management of key performance indicators, including Sales, UPT, Conversion Rate, Client Data Capture, Productivity, and Inventory metrics.
• Lead by example on the sales floor, motivating and inspiring the team to achieve individual and collective objectives.
• Support the recruitment, onboarding, and development of high-performing talent capable of driving business results while delivering outstanding customer service.
• Coach, mentor, and develop team members, ensuring full compliance with company initiatives, training programmes, CRM and Client Engagement Management (CEM) strategies, and selling excellence standards.
• Oversee daily boutique operations, ensuring efficiency, accuracy, and the protection of company assets through effective scheduling, inventory control, cash management, shipping and receiving activities, and adherence to corporate policies and procedures.
• Analyse sales and productivity reports to identify opportunities, implement action plans, and support sustainable business growth.
• Ensure visual merchandising and operational standards are consistently maintained in line with brand guidelines.
• Collaborate with the Store Manaer to cultivate a positive, inclusive, and performance‑driven team environment.

Qualification

• Minimum of 5 years' experience within luxury retail, including proven success in floor supervision and team leadership roles.
• Strong commercial acumen with a demonstrated ability to drive sales performance and exceed business objectives.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Fluent Italian and English, both written and spoken; additional languages are considered a strong asset.
• Excellent analytical skills, with the ability to interpret business performance metrics and translate insights into actionable strategies.
• Strong organizational skills and meticulous attention to detail.
• Outstanding interpersonal, communication, and stakeholder management skills.

Preferred Qualifications

We would particularly value candidates who demonstrate:

• A proven track record of driving sales growth, developing client loyalty, and cultivating long-term customer relationships.
• Strong people-management capabilities with a passion for coaching, mentoring, and developing talent.
• An international mindset and cultural awareness gained through exposure to diverse client and team environments.
• A proactive, resilient, and solution‑oriented approach.
• Reliability, credibility, and a natural ability to build trust and engagement across teams.

Compensation & Benefits

• Employment under the CCNL Tessile collective agreement.
• Gross annual salary range: €30,000-€35,000, depending on relevant experience, skills, and internal equity considerations.
• Competitive sales commission scheme linked to store performance.
• Meal vouchers provided for each worked day.

Moncler is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, skin color, religion, marital status, age, nationality, ancestry, disability, neurodiversity, medical condition, gender, gender identity or expression, or sexual orientation. We celebrate diversity and are committed to fostering an inclusive environment where everyone can thrive.