Fire & Security Technical Support Pro — Hybrid

Siemens; Milano; Ibrido; EUR 44.000 - 66.000; Tempo pieno

Descrizione del lavoro

Siemens is seeking a Technical Support Professional (Fire & Security) in Milan, Italy, to deliver high-quality technical support for Sinteso/Cerberus PRO Fire systems. You will troubleshoot issues, collaborate with engineering, and improve services and documentation.

The role requires 3–5 years in Fire & Security tech support, strong networking knowledge, and fluency in Italian and English. Hybrid work and ongoing training are offered by Siemens.

Competenze

• Bachelor's degree or technical diploma in a relevant field.
• 3-5 years in technical support within Fire & Security Systems.
• Knowledge of networking concepts and BACnet protocol.
• Professional proficiency in Italian and English.
• Eligible to work in Italy.

Mansioni

• Provide technical support for Sinteso/Cerberus PRO systems and Fire Manager cloud apps.
• Diagnose and troubleshoot software, applications, and configuration issues.
• Escalate complex problems to R&D and coordinate resolutions.
• Deliver timely support via phone, email, and other channels to ensure customer satisfaction.
• Assist customers in using Cerberus PRO and Sinteso products effectively.

Conoscenze

Communication

Customer focus

Problem solving

English proficiency

Italian proficiency

Networking concepts

BACnet knowledge

Team collaboration

Independent work

Formazione

Bachelor's degree in Computer Science / IT / Technical Diploma

Descrizione del lavoro

Siemens is seeking a Technical Support Professional (Fire & Security) in Milan, Italy, to deliver high-quality technical support for Sinteso/Cerberus PRO Fire systems. You will troubleshoot issues, collaborate with engineering, and improve services and documentation.

The role requires 3–5 years in Fire & Security tech support, strong networking knowledge, and fluency in Italian and English. Hybrid work and ongoing training are offered by Siemens.