Technical support - Fire and security systems

Siemens; Milano; Ibrido; EUR 44.000 - 66.000; Tempo pieno

Descrizione del lavoro

Siemens is seeking a Technical Support Professional (Fire & Security) in Milan, Italy, to deliver high-quality technical support for Sinteso/Cerberus PRO Fire systems. You will troubleshoot issues, collaborate with engineering, and improve services and documentation.

The role requires 3–5 years in Fire & Security tech support, strong networking knowledge, and fluency in Italian and English. Hybrid work and ongoing training are offered by Siemens.

Competenze

• Bachelor's degree or technical diploma in a relevant field.
• 3-5 years in technical support within Fire & Security Systems.
• Knowledge of networking concepts and BACnet protocol.
• Professional proficiency in Italian and English.
• Eligible to work in Italy.

Mansioni

• Provide technical support for Sinteso/Cerberus PRO systems and Fire Manager cloud apps.
• Diagnose and troubleshoot software, applications, and configuration issues.
• Escalate complex problems to R&D and coordinate resolutions.
• Deliver timely support via phone, email, and other channels to ensure customer satisfaction.
• Assist customers in using Cerberus PRO and Sinteso products effectively.

Conoscenze

Communication

Customer focus

Problem solving

English proficiency

Italian proficiency

Networking concepts

BACnet knowledge

Team collaboration

Independent work

Formazione

Bachelor's degree in Computer Science / IT / Technical Diploma

Descrizione del lavoro

Transform the everyday for everyone

At Siemens, we enable sustainable progress through technology, connecting the real and digital worlds to improve how we live, work, and move.

We put our people first, creating a diverse, global environment where you can grow, take ownership, and make a real impact from day one.

Here, your ideas turn into innovative solutions that transform industries, infrastructure, mobility and everyday life.

Your next chapter starts here!

Your role:

As a Technical Support Professional (Fire & Security), you will be part of the Software Delivery Support organization within the Smart Infrastructure Buildings business, contributing to customer success through the delivery of responsive, high-quality technical support for Sinteso/Cerberus PRO Fire systems. Your day-to-day activities will include troubleshooting technical issues, supporting customers in the effective use of Siemens Fire solutions, and collaborating closely with engineering, product, and operations teams to ensure excellent service delivery and continuous product improvement.

You’ll make an impact by:

• Providing technical support for Sinteso/Cerberus PRO systems and Fire Manager cloud applications, responding to customer inquiries and support requests.
• Diagnosing and troubleshooting software, application, and configuration issues related to Siemens Fire solutions.
• Escalating complex technical problems to R&D teams and coordinating resolution activities.
• Delivering clear and effective support through phone, email, and other communication channels, ensuring a positive customer experience.
• Supporting customers in the effective use and maintenance of Cerberus PRO and Sinteso products.
• Following up on support cases to ensure timely resolution and customer satisfaction.
• Collaborating with product management, engineering, and operations teams to improve services and customer outcomes.
• Sharing customer feedback and technical insights to contribute to product enhancements.
• Creating and maintaining knowledge base articles, FAQs, user guides, and other support documentation.
• Continuously developing expertise on Siemens Fire solutions, support tools, and processes through ongoing training.

What makes you a great match:

Core Requirements

• Degree in Computer Science, Information Technology, or a Technical Diploma.
• 3-5 years of experience in technical support within Fire & Security Systems.
• Knowledge of networking concepts and BACnet protocol.
• Strong communication, customer focused mindset and problem solving ability.
• Ability to work independently and collaboratively within cross-functional teams.
• Professional proficiency in Italian and English.
• Passion for continuous learning and professional growth.
• Eligibility to work in Italy.

Preferred Requirements

• Knowledge of Siemens Fire systems installation and maintenance.

What you’ll benefit from:

At Siemens, we foster a results-driven and trust-based environment, offering a flexible hybrid working model that supports both performance and work-life balance.

You’ll have access to a comprehensive wellbeing ecosystem, including dedicated parenthood support, health reimbursement programs, and psychological support services.

Our welfare offering is designed to enhance overall quality of life, while continuous learning opportunities enable your ongoing personal and professional growth.

The Total Target Cash (Base + Variable) Pay Range for this position is €44000–€66000 annually. The actual offer will be determined within this range, based on the candidate’s experience, knowledge, skills, and qualifications.

Your Uniqueness, Our Strength

We celebrate the uniqueness of every individual and the value that diverse perspectives bring. We are committed to fostering an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed.

At Siemens, we are an equal opportunity employer, hiring based on skills, experience, and potential, and creating an environment where everyone can thrive.

We encourage you to share your preferred working conditions: while this role is typically full-time, flexible arrangements can be discussed.

Our recruiting team looks forward to getting to know you!