Field Service Engineer - Testing Machines (Italy Travel)

Jefferson Wells Italia; Piemonte; On-site; EUR 35,000 - 50,000; Full time

Job summary

Jefferson Wells Italia is seeking a Field Service Engineer – Testing Machines to provide on-site calibration, maintenance and basic troubleshooting of materials testing systems across Italy. You will work with customers to ensure equipment reliability and performance.

The role requires traveling frequently to central and southern Italy, with initial training at the Turin office; strong communication, organization and problem-solving skills are essential to deliver quality service and customer

Qualifications

• Must hold a technical high school diploma (mechatronics, mechanics, electrical or electronics)
• Troubleshooting experience with electromechanical/electronic systems
• Solid experience in the same role
• Good English both written and spoken
• Willingness to travel frequently, with initial training in Turin

Responsibilities

• Provide on-site support for calibration, maintenance and basic troubleshooting of materials testing systems in Italy
• Proactively identify leads for new tools/machines, accessories and services
• Advise customers on product lifecycle and obsolescence
• Report on competitive equipment and activities at customer sites
• Plan and prepare visits to ensure first-time completion with minimal follow-up
• Carefully manage travel planning to optimise costs
• Deliver basic software training to customers when required
• Ensure quality and up-to-date administration per company requirements
• Submit expenses and paperwork timely
• Contribute to customer satisfaction by reducing costs and improving quality
• Perform other ad hoc duties as required

Skills

Troubleshooting

Experience in role

Time management

Communication

Interpersonal skills

Team player

Customer focus

Willingness to travel

English proficiency

Cost awareness

Education

High school diploma in a technical discipline

Job description

Jefferson Wells Italia is seeking a Field Service Engineer – Testing Machines to provide on-site calibration, maintenance and basic troubleshooting of materials testing systems across Italy. You will work with customers to ensure equipment reliability and performance.

The role requires traveling frequently to central and southern Italy, with initial training at the Turin office; strong communication, organization and problem-solving skills are essential to deliver quality service and customer