FIELD SERVICE ENGINEER – MECHANICAL

Sidel; Emilia-Romagna; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Travel bonuses

Health insurance

Provident fund

Profit-sharing

Paid leave

Holiday bonus

Job summary

Sidel in Parma, Italy, is seeking a Field Service Technician to install, commission and service high-tech packaging equipment at major industrial clients across Europe. The role requires extensive travel and hands-on problem solving.

You will train client operators, collaborate with project managers and support teams, and ensure safety and customer satisfaction while growing technical expertise in automation, electrotechnics and industrial maintenance.

Qualifications

• Fluent English required for multicultural team
• Technical degree in automation, mechatronics or related field
• Willingness to travel extensively (>80%)

Responsibilities

• Install, commission and test Sidel equipment, including single machines and complete production lines
• Troubleshoot, prevent and adopt corrective maintenance on electrical, mechanical and automated machines within high-speed production lines
• Execute precise technical diagnostics, share feedback with internal support teams and propose corrective actions
• Administrate equipment upgrades and optimisation, including hardware and software updates
• Collaborate closely with project managers and technical support teams to ensure customer satisfaction
• Train and empower client operators and maintenance technicians to ensure efficient equipment handling
• Report after sales opportunities detected on Customer site
• Comply fully with Sidel and client safety rules, with clear communications throughout interventions

Skills

Fluent in English

Willingness to travel

Field experience preferred

Learning mindset

Technical curiosity

Education

Technical degree in automation / mechatronics / electrotechnics / industrial maintenance

Job description

Contract Type
Permanent

Country
ITALY

Location
Parma

Your opportunity

Are you passionate about advanced technologies and eager to work in leading industrial environments? Do you enjoy solving technical challenges, training users, and learning within a stimulating and nurturing global community? Join Sidel, a global leader in food, beverage, and personal care packaging solutions, as a Field Service Technician. You will be trained and supported to master high-tech equipment deployed at major industrial clients in Europe and abroad.

Your Mission

Your main responsibilities

• Install, commission and test Sidel equipment, including single machines and complete production lines
• Troubleshoot, prevent and adopt corrective maintenance on electrical, mechanical and automated machines within high-speed production lines
• Execute precise technical diagnostics, share feedback with internal support teams and propose corrective actions
• Administrate equipment upgrades and optimisation, including hardware and software updates
• Collaborate closely with project managers and technical support teams to ensure customer satisfaction
• Train and empower client operators and maintenance technicians to ensure efficient equipment handling
• Report after sales opportunities detected on Customer site;
• Comply fully with Sidel and client safety rules, with clear communications throughout interventions
  

Your Profile

• Technical degree (automation, mechatronics, electrotechnics, industrial maintenance…)
• Strong technical curiosity and eagerness to learn continuously
• Field experience preferred or strong motivation to learn on the job
• Fluent in English, essential for working in a multicultural team
• Willingness to travel extensively (often >80% of the time) and adapt to different international environments
• Excellent interpersonal skills and customer service mindset
  

What we offer you

• A comprehensive training program, combining factory learning, hands-on field sessions and digital training
• Attractive benefits: travel bonuses, health insurance, provident fund, profit-sharing, paid leave, holiday bonus
• Opportunity to work on technologically advanced machines recognised worldwide
• A key role with prestigious clients, major industrial groups in food, beverages, home and personal care sectors
• An international, dynamic team and a modern, collaborative working environment that prioritises well-being and personal and professional growth.
  

By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application, as per Art. 13 of the Legislative Decree nr. 196 dated June 30th , 2003 “Italian data personal protection code” and per Art. 13 GDPR ( EU Regulation 2016/679 ).