Field Service Engineer (m/f/d)

Bruker; Varese; On-site; EUR 42,000 - 64,000; Full time

Job summary

Bruker is seeking a Field Service Engineer to install, validate, and maintain instruments, delivering expert on-site and remote support across Italy and occasional travel to Europe. You will work with the Customer Service team to ensure customer satisfaction and Bruker’s professional image.

You will travel for installations, training, troubleshooting, and maintenance in microbiology and diagnostics, blending hands-on technical work with strong customer service commitments.

Qualifications

• Field service experience with customer-facing roles.
• Ability to learn rapidly and work with scientific instruments.
• Experience with microbiology or diagnostic products is a plus.
• Valid driving license for Italy and willingness to travel.

Responsibilities

• Install, calibrate, test, and train operators on Bruker instruments.
• Provide on-site and remote technical, software, and application support.
• Travel within Italy and occasionally abroad for installations and service.
• Coordinate with customers and team during site planning for installation.
• Perform breakdown maintenance and scheduled service at customer sites.

Skills

Field service

Customer communication

English proficiency

Italian proficiency

Troubleshooting

Remote diagnostics

Education

Bachelor's degree in Electronic Engineering

Biology / Biotechnology background

Tools

MS Windows

Remote diagnostics

Job description

Overview

As a Field Service Engineer, you enable customers to install, validate, and maintain Bruker instruments, delivering expert on-site and remote support. You work within the Customer Service team to ensure satisfaction and uphold Bruker’s professional image. You will travel within Italy and occasionally abroad to install, train, troubleshoot, and maintain modular systems in microbiology and diagnostics. This role blends hands-on technical work with customer-focused service, offering opportunities to contribute to high-value life science solutions.

Responsabilità

• Familiarize with instruments from documentation and factory tests
• Coordinate with customers and team during site planning for installation
• Install, set up, test, and train operators to meet specifications
• Perform breakdown maintenance and scheduled service at customer sites
• Provide technical, software, and application support (on-site or remote)
• Validate systems to certifiable standards
• Support sales in non-routine cases
• Frequent travel within Italy; potential travel to Europe for customer sites or factory

Requisiti fondamentali

• Qualification in Electronic Engineering, Biology, Biotechnology, Bio-Chemistry or equivalent experience (mass spectrometry field advantageous)
• Solid technical or scientific background with ability to learn rapidly
• Field service experience and ability to build trust with customers
• Valid driving license in Italy
• No visa restrictions for USA/EU travel
• Good computer literacy and familiarity with data systems and operating systems
• Self-motivated, team player, with strong English and Italian communication
• Experience with microbiology and diagnostic products a plus
• Accurate record-keeping and documentation submission

• Trust-building and relationship management
• Effective written and spoken communication
• Proactive problem-solving and adaptability
• Field service installation and commissioning
• Maintenance and fault-finding
• Remote diagnostics and software support