Field Service Engineer, Italy

Illumina; Puglia; On-site; EUR 29,000 - 43,000; Full time

Job summary

Illumina is seeking a Junior Field Service Engineer for Italy, based in Campania or Puglia, with field travel up to 80%. The role requires an engineering foundation, fresh MSc/BSc, and strong problem-solving and communication abilities.

The engineer will install, maintain, repair, and upgrade Illumina instruments, troubleshoot on-site, and coordinate service requests while supporting new installations and instrument validation. Fluency in Italian and English is essential.

Qualifications

• MSc in Engineering or BSc with relevant field experience.
• Willingness to travel up to 80% and reside in Italy.
• Strong communication and customer-facing skills.

Responsibilities

• Support installation, maintenance, repair and upgrade of Illumina instrument systems.
• Troubleshoot issues and provide on-site assistance to customers.
• Coordinate service requests and timely resolutions.
• Support instrument installations, facility inspections and validation.
• Maintain service-parts inventory to support interventions.
• Collaborate with sales/marketing on new system placements and contracts.
• Build relationships with customers and internal partners.

Skills

Engineering fundamentals

Customer-facing skills

Problem-solving

Willingness to learn

Education

MSc in Engineering

BSc in Engineering with relevant experience

Tools

Linux

Networking/IT

Job description

# **Junior Field Service Engineer: Italy (Campania or Puglia)** **Location:** Field-based, Italy | Based in either Campania or Puglia **Travel:** Up to 80% (A valid driving license in essential) **Start your engineering career somewhere your work can make a difference.** Are you an **early-career engineer** looking for an opportunity to turn your technical knowledge into hands-on experience? At **Illumina,** every role has the opportunity to contribute to something bigger. Our work helps equip researchers and clinicians with technology that supports scientific discovery and progress in human health. Just as importantly for someone starting their career, development happens through meaningful work, new challenges, collaboration and learning from expertise across the business. We’re looking for a **Junior Field Service Engineer** to join our team in Italy. This is an **entry-level opportunity** for someone with strong engineering fundamentals, curiosity and enthusiasm for problem-solving who wants to develop their skills in a customer-facing, field-based environment. You don’t need to arrive knowing everything. Bring your technical foundation, curiosity and willingness to learn.# **What you’ll do**You’ll work directly with our customers and collaborate with colleagues across Service & Support, Applications, Sales, Marketing, Customer Service and Quality. **Your responsibilities will include:*** Supporting the **installation, maintenance, repair and upgrade of Illumina instrument systems*** Troubleshooting technical issues and providing on-site assistance to customers* Helping coordinate service requests and working towards effective, timely resolutions* Supporting new instrument installations, including facility inspections and instrument validation* Maintaining appropriate service-parts inventory to support successful customer interventions* Working with sales and marketing colleagues around new system placements, upgrades and contract renewals* Building strong relationships with customers and internal partners* Participating in departmental projects while building your technical knowledge and experience# **This could be a great next step if you...**We want to emphasise that this is a **junior, entry-level engineering position**. Rather than looking for someone who has already mastered every aspect of field service engineering, we’re interested in candidates who bring a strong technical foundation and the motivation to develop. You may have recently completed your **MSc degree within a relevant Engineering field**, OR you may have completed a **BSc degree with some relevant field experience.** **We’d particularly welcome:*** An engineering or related technical background* An interest in hands-on troubleshooting and working with complex instrumentation* Exposure to **optics and lasers*** Familiarity with **Linux, networked systems or general IT** would be advantageous* Strong communication and customer-facing skills* The ability to stay organised and composed when solving problems* A collaborative mindset and genuine appetite to learn# **What you’ll need****As this is a field-based role:** * You must be **living in Italy*** A **valid driving licence in Italy** is essential* You need the flexibility to **travel up to 80%*** **Fluent Italian and English** are essential* Candidates based in **Campania or Puglia** are preferred, although other locations in Italy will be considered# **Learn through meaningful work**Our EVP describes development at Illumina as being driven by curiosity and experience, with opportunities to build skills through meaningful work, new challenges, innovative projects and collaboration with experts across the business. For an engineer at the beginning of their career, that makes this an opportunity to build practical experience while contributing to work with a larger purpose. **Ready to start building your field engineering career? We’d love to hear from you.**### The estimated base salary range for the Field Service Engineer, Italy role based in Italy is EUR 29,000 - 43,400.The range reflects long‐term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. This salary range applies to the primary posting location listed above. Should the level or location of the role change during the hiring process, the applicable base pay range will be updated accordingly. Compensation ranges for other locations will differ to reflect local market competitiveness and will be shared with candidates if applicable during the recruitment process.Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.We offer a thoughtfully designed benefits package that supports your wellbeing, flexibility, and life beyond work. Our approach combines globally differentiated offerings with locally tailored programs, ensuring you have the support you need—whether that’s support during important life moments, time to recharge, flexibility in how you work, or opportunities to give back. This includes flexible time off and a weeklong company‐wide summer shutdown.### We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [e-mail]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.