Field Service Engineer - Chiller & Industrial Refrigeration Specialist

PIOVAN; Santa Maria di Sala; On-site; EUR 45,000 - 65,000; Full time

Job summary

Piovan is seeking a Field Service Engineer to install, commission, and service chillers and related refrigeration equipment at customer facilities. You will diagnose complex failures, provide on-site training, and support remote technical assistance while ensuring safety compliance and quality documentation.

Ideal candidates have a mechanical or electrical engineering degree and 2–5 years of field service experience in plastics processing environments.

Qualifications

• Requires strong English communication and field service experience
• Bachelor’s degree in mechanical/electrical engineering or related field
• Willingness to travel internationally as required

Responsibilities

• Install, commission, service, troubleshoot, and repair chillers and industrial refrigeration equipment at customer sites
• Provide on-site training and remote technical assistance
• Prepare maintenance quotations and service reports
• Coordinate with internal teams and factory support for corrective actions
• Ensure compliance with safety standards and customer requirements

Skills

English communication

Education

Bachelor’s degree in Mechanical, Electromechanical, Electrical Engineering

Tools

Industrial refrigeration systems

Chillers

Job description

The Field Service Engineer will be responsible for installing, commissioning, servicing, troubleshooting, and repairing chillers and industrial refrigeration equipment at customer facilities. The role includes on-site customer training, remote technical assistance, technical reporting, preparation of maintenance agreements and quotations, and customer follow-up.

Key Responsibilities:

• Perform mechanical and electrical installation, configuration, and commissioning of chillers and related equipment.
• Carry out preventive and corrective maintenance.
• Analyze, diagnose, and resolve mechanical, electrical, electronic, pneumatic, refrigeration, hydraulic, and control system failures.
• Inspect compressors, condensers, evaporators, pumps, fans, valves, and associated circuits.
• Check operating pressures, temperatures, water flow, refrigerant levels, and electrical consumption.
• Detect and repair refrigerant leaks and perform refrigerant recovery, evacuation, and charging procedures.
• Configure controllers, sensors, alarms, and operating parameters.
• Provide on-site training to customer personnel on equipment operation and care, following manufacturer guidelines and specifications.
• Provide remote and telephone technical assistance.
• Determine and implement corrective actions, coordinating with internal teams and factory support when necessary.
• Prepare service reports documenting findings, work performed, recommendations, and pending actions.
• Identify required spare parts and provide technical recommendations to customers.
• Develop maintenance agreements, defining their scope, service frequency, labor, and required materials.
• Prepare quotations for services, maintenance, repairs, and spare parts.
• Follow up with customers on quotations, approvals, purchase orders, service scheduling, and maintenance agreement renewals.
• Advise customers on equipment performance, maintenance, and controller or software settings.
• Comply with company safety standards and customer facility requirements.

Qualifications:

• Bachelor’s degree in Mechanical, Electromechanical, Electrical Engineering, or a related field.
• 2–5 years of engineering or field service experience in the plastics processing industry, particularly injection molding, blow molding, or extrusion.
• Technical knowledge and hands‑on experience with chillers and industrial refrigeration systems.
• Excellent communication skills in English, both spoken and written.
• Experience preparing technical reports, service quotations, and maintenance proposals
• Valid driver’s license and passport.
• Availability to travel throughout Mexico and to Central America and the United States as required.
• Availability to provide service outside regular working hours when necessary.
• A valid U.S. B1/B2 visa is a plus.
• Refrigerant handling certification is preferred.