Field Service Engineer / Automation Technician

Mase Consulting Ltd; Toscana; Remote; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Company car (private use)

Travel expenses

Pension

Healthcare

Holidays

Job summary

Mase Consulting Ltd is seeking a Field Service Engineer / Automation Technician to support pharmaceutical manufacturers across Italy. This hands-on role blends mechanical and electrical work, with occasional installations and training, and requires travel.

You will operate from a home office, join a small service team, and coordinate with the planner. A valid driving license and Italian work rights are essential; English high level is required.

Qualifications

• 2+ years of service engineering/technician experience on complex equipment.
• Multiskilled with a mechanical focus; comfortable with travel and nights away.
• English advanced level; good Italian; valid local driving license; right to work in Italy.

Responsibilities

• Operate in an 80% mechanical and 20% electrical role.
• Support pharmaceutical manufacturers across Italy as part of a service team.
• Attend customer calls; assist with installation, commissioning and user training as needed.
• Provide preventative maintenance and handle reactive repairs.
• Complete service visit reports and coordinate with the engineering planner.

Skills

Mechanical engineering

Electrical engineering

Field service experience

Advanced English

Italian language

Travel willingness

Education

Bachelor's degree (beneficial)

Tools

HMI

Controls

Job description

Field Service Engineer / Automation Technician

Do you enjoy the practical hands‑on elements of engineering and have the desire to work on industry‑leading, highly complex equipment?

Ready for your calling? This specialist equipment manufacturer is searching for a well‑rounded Service Engineer / Service Technician to join their team. (Equipment training provided).

Why This Company?

This leading automation manufacturer has grown 20% over the past 12 months and in line with the acquisition of new customers and market demand for their equipment they have ambitious plans to expand their support function across Europe.

Operating in rapidly expanding markets such as pharmaceuticals and recognised for offering some of the industry’s most advanced equipment, they pride themselves on their detailed attention to customer needs and dedication to the highest standards of performance and quality.

• €40K - €50K Basic Salary (dependent on experience)
• Additional 1 Month Salary paid as a bonus each December
• Performance Bonus
• Company Car (with private use allowed)
• Travel Expenses
• All local requirements – Pension, Healthcare, Holidays etc

About The Role

As a Service Engineer / Service Technician you will work from a home office and be responsible for:

• Operating in an 80% mechanical and 20% electrical role.
• Working within a service engineering team supporting pharmaceutical manufacturers across Italy.
• Attending a low number of customer calls as each case can be extremely complicated and time consuming.
• On rare occasions operating as part of an installation team to complete new equipment installations, commissioning and user training.
• Supporting customers outside of Italy should an emergency occur requiring your support.
• Working to preventative maintenance and installation work which is often booked 2-3 months in advance, whilst also reacting to more pressing breakdowns and repairs.
• Working with the engineering planner to coordinate activities and movements.
• Conducting routine service and calibration work, alongside more reactive maintenance, including fault finding, problem resolution and repair.
• Completing service visit reports.

About You

The successful candidate will possess at least 2+ years of service engineering / technician experience, gained working on complex equipment, which could include but not limited to, Industrial Automation, Pharmaceutical manufacturing, Robotics, Scientific Equipment, Food Processing, Logistics Automation, Semiconductor Manufacturing, Medical, Biomedical, Scientific or other high value complex equipment.

Candidates must speak advance level English, a good level of Italian and be multiskilled with a mechanical focus.You must be comfortable with travel and nights away when needed.

A degree level education is beneficial, but not essential, as is experience working in a cleanroom or sterile environment.

It is, however, essential you have a logical and methodical approach to finding faults and be comfortable with travel and spending time away from home.

A valid local driving license is essential, as is the right to work in Italy. My client doesn’t offer sponsorship.

Job Ref: 174-4896-LI

Service Engineer / Service Technician – Automated Equipment

Location: Based within a 1.5-hour commute of Rome or Florence

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