FIELD SERVICE ENGINEER – AUTOMATION

Sidel; Parma; On-site; EUR 45,000 - 60,000; Full time

Job summary

Sidel, a global leader in packaging solutions, seeks a Field Service Engineer specialized in Automation in Parma, Italy. You will install, commission and service cutting-edge automation equipment at major customer sites, driving performance and reliability across international operations.

You will train customers, troubleshoot electrical and automation issues, and collaborate with internal teams to ensure high customer satisfaction.

Qualifications

• 3 years of field activities experience.
• Experience in the beverage industry is required.
• Consolidated technical background in automation and electrical systems.
• B&R and Siemens PLC knowledge is essential.
• Knowledge of the Sidel portfolio is a plus.
• Knowledge of process machinery upstream SIDEL equipment.
• Knowledge of microbiological principles, hygienic and environmental guidelines.

Responsibilities

• Install, start up, commission and test Sidel equipment at customer sites per specs.
• Provide technical assistance during and after warranty; troubleshoot automation and electrical issues.
• Deliver technical training and after-sales services to customers.
• Test and evaluate equipment performance; identify non-conformities and implement corrective actions.
• Prepare Job Progress Charts and detailed technical reports after site visits.
• Collaborate with internal teams and customers to ensure high levels of service quality.
• Identify and report after-sales business opportunities during site interventions.
• Coach junior colleagues on-site, troubleshooting and reporting.
• Ensure SOPs, coordination plans and customer safety requirements are followed.

Skills

Field service experience

Automation and Electrical knowledge

B&R and Siemens PLC knowledge

Beverage industry experience

Microbiological principles & hygienic/

English fluent

Other foreign language (regional)

Education

Bachelor degree in Engineering

Job description

Are you passionate about automation technologies and eager to work in leading industrial environments? Do you enjoy solving complex technical challenges, commissioning advanced machinery, and supporting customers in achieving the highest levels of production performance? Join Sidel, a global leader in food, beverage and personal care packaging solutions, as a Field Service Engineer specialized in Automation. You will work with cutting-edge equipment at major industrial customer sites, contributing to successful installations, commissioning activities and technical support across international environments.

Your Mission

YOUR MISSION

• Install, start up, commission and test Sidel equipment at customer sites, ensuring compliance with technical, contractual and safety specifications;
• Provide technical assistance during and after the warranty period, performing troubleshooting and supporting customers in resolving automation and electrical issues:
• Deliver technical training and after-sales services to customer personnel, promoting efficient equipment operation and maintenance;
• Test and evaluate equipment performance, identifying and managing technical non-conformities and ensuring appropriate corrective actions;
• Prepare Job Progress Charts and detailed technical reports on activities carried out at customer sites;
• Collaborate with internal teams and customers to ensure high levels of customer satisfaction and service quality;
• Identify and report potential after-sales business opportunities during customer site interventions;
• Coach and support junior colleagues in on-site behaviour, technical activities, troubleshooting and reporting;
• Ensure compliance with Sidel Standard Operating Procedures (SOPs), coordination plans and customer safety requirements.

Your Profile

YOUR PROFILE
Education Qualificationsand Language Requirements:

• Technical professional qualification or Bachelor degreein Engineering as a plus;
• English fluent, written and spoken;
• Other foreign language as per regional allocation isa plus.

Professional Qualifications and Experience:

• 3 yearsexperience in field activities;
• Experience inthe beverage industry;
• Consolidatedtechnical background on Automation and Electrical;
• B&R andSiemens plc knowledge is a must;
• Knowledge ofSidel Portfolio is a plus;
• Knowledgeof the process machineries upstream SIDEL equipments;
• Knowledgeof microbiological principles, hygienic and environmental conditions andguidelines.