Global Field Service Engineer - Automation & Commissioning

Sidel; Parma; On-site; EUR 45,000 - 60,000; Full time

Job summary

Sidel, a global leader in packaging solutions, seeks a Field Service Engineer specialized in Automation in Parma, Italy. You will install, commission and service cutting-edge automation equipment at major customer sites, driving performance and reliability across international operations.

You will train customers, troubleshoot electrical and automation issues, and collaborate with internal teams to ensure high customer satisfaction.

Qualifications

• 3 years of field activities experience.
• Experience in the beverage industry is required.
• Consolidated technical background in automation and electrical systems.
• B&R and Siemens PLC knowledge is essential.
• Knowledge of the Sidel portfolio is a plus.
• Knowledge of process machinery upstream SIDEL equipment.
• Knowledge of microbiological principles, hygienic and environmental guidelines.

Responsibilities

• Install, start up, commission and test Sidel equipment at customer sites per specs.
• Provide technical assistance during and after warranty; troubleshoot automation and electrical issues.
• Deliver technical training and after-sales services to customers.
• Test and evaluate equipment performance; identify non-conformities and implement corrective actions.
• Prepare Job Progress Charts and detailed technical reports after site visits.
• Collaborate with internal teams and customers to ensure high levels of service quality.
• Identify and report after-sales business opportunities during site interventions.
• Coach junior colleagues on-site, troubleshooting and reporting.
• Ensure SOPs, coordination plans and customer safety requirements are followed.

Skills

Field service experience

Automation and Electrical knowledge

B&R and Siemens PLC knowledge

Beverage industry experience

Microbiological principles & hygienic/

English fluent

Other foreign language (regional)

Education

Bachelor degree in Engineering

Job description

Sidel, a global leader in packaging solutions, seeks a Field Service Engineer specialized in Automation in Parma, Italy. You will install, commission and service cutting-edge automation equipment at major customer sites, driving performance and reliability across international operations.

You will train customers, troubleshoot electrical and automation issues, and collaborate with internal teams to ensure high customer satisfaction.