Field Sales Specialist

DHL Global Forwarding; Sicilia; On-site; EUR 45,000 - 65,000; Full time

Job summary

DHL Global Forwarding Italy is seeking a Field Sales Specialist for the Catania station. You will develop and administer field sales plans to achieve revenue growth, enhance customer retention, and increase lead conversion in line with our business strategy and guidelines.

You will secure new business, respond to inquiries, present DHL solutions, and build relationships with customers across the Lombardy region, coordinating with sales, marketing, and operations to drive value.

Qualifications

• Bachelor’s Degree or equivalent experience/qualification.
• 3+ years of sales experience in freight forwarding.
• At least B2 level of English.
• Excellent communication skills.
• Autonomy and Time Management.
• Proactivity and energy.

Responsibilities

• Deliver sales objectives and revenue growth for the geographic region of responsibility.
• Secure new business and build on existing core business through repeat orders.
• Respond to inquiries, resolve problems, promote and sell products/services.
• Identify and contact prospective customers and build relationships to generate future sales.
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers.
• Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution.
• Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention.
• Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer.

Skills

Communication skills

Customer orientation

Problem solving

Time management

Proactivity

Energy

Education

Bachelor’s Degree or equivalent

Tools

Office Suite

Job description

About Us
DHL is the logistics provider of the world with almost 600.000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We are the world leader in Airfreight and the second in Ocean Freight services.

About Us
DHL is the logistics provider of the world with almost 600.000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We are the world leader in Airfreight and the second in Ocean Freight services.
As DHL Global Forwarding Italy we have a network with 15 offices and 4 Gateways with more than 600 highly qualified employees. In DGF our business is freight forwarding, but people are our passion. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development.
We really are a “Great Place to Work.” If this sounds like a team you'd like to join … keep reading!
For our Catania Station we are currently looking for a Field Sales Specialist.
Job Purpose
Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for Lombardy region in line with business strategy, financial objectives, Group guidelines and policies.
Key tasks

• Deliver sales objectives and revenue growth for the geographic region of responsibility.
• Secure new business and build on existing core business through repeat orders;
• Respond to inquiries, resolve problems, promote and sell products/ services;
• Identify and contact prospective customers and build relationships to generate future sales and repeat business.
• Check and understand type and size of customer requirements, and suggest products/service/alternative products/services.
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
• Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution
• Introduce products and promotions to customers and deploy marketing campaigns as appropriate
• Build rapport and trust with customers by being informed about their business and market
• Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
• Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
• Identify problems that may not be clear in own area of authority and modify work methods accordingly
• Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory

Requirements

• Bachelor’s Degree or equivalent experience/qualification;
• 3+ years of previous experience in sales within freight forwarding industry;
• At least B2 level of English
• Excellent communication skills
• Proficient with Office Suite (Excel, Outlook, Power Point, Word);
• Customer orientation and Problem Solving
• Autonomy and Time Management
• Proactivity and energy

Compensation
45.000 - 65.000 EUR (RAL) based on experience.

WHY join our DHL team
At DHL Global Forwarding, you will be part of a strong team that respects its employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away from work to achieve a healthy work/life balance. DHL offers competitive compensation, incentive, and bonus plans.