Field Engineer

Carestream Healthcare International; Friuli-Venezia Giulia; In loco; EUR 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Carestream is seeking a Field Engineer to install, modify and service radiography equipment at customer sites across Italy. The role includes on-site training on operation and maintenance tasks and ongoing support for DR, CR and related printers.

The FE will install and maintain Carestream and OEM equipment, coordinate with regional specialists, and ensure timely reporting and documentation while focusing on customer satisfaction and equipment performance.

Competenze

• Bachelor's degree or equivalent in engineering or technical field.
• Experience with electrical/mechanical installations is a plus.
• Experience in hospital environments is preferred.

Mansioni

• Installs, modifies and services Carestream and third-party equipment at customer sites.
• Provides on-site training on operation and maintenance tasks.
• Delivers precise reports of service activities and resolutions.
• Maintains equipment performance and reports issues with action plans.
• Travels to customer sites as required.

Conoscenze

Time management

Customer focus

Communication

Problem solving

Team player

Formazione

Bachelor's degree in Engineering or related field

Strumenti

Windows OS

PC software basics

Descrizione del lavoro

Job Summary

The Field Engineer (FE) provides functions associated with the installation, modification and ongoing service to a range of Carestream and third‑party equipment in accordance with Field Procedures. On occasion, the person will also provide on‑site training to customers on operating and maintenance tasks.

The person´s focus area will be to work with:

Digital Radiography (DR), Computed Radiography (CR) and Printers (DO) modalities and DR, CR, DO installations including responsibility for DR, CR & DO installation projects and the preventative maintenance.

The FE will be trained on all Carestream products.

Responsibilities

• Provides service support and guidance to customers on Carestream and OEM (Original Equipment Manufacturer) install base. Builds strong, professional customer relationships.
• Delivers precise and punctual reporting of paperwork to Carestream and OEMs.
• Provides Problem Management to ensure the thorough resolution of Customer issues. Follows logical troubleshooting steps, in accordance with approved service procedures, through to problem resolution.
• Demonstrates commitment to customer delight and exceeding customer’s expectations.
• Monitors and drives equipment performance. Highlights problem equipment and develops action plan in conjunction with local and Regional specialists.
• Works with Sales and Service Sales Specialists to keep up to date with new developments.
• Accurately maintains and monitors parts inventory in line with current directives.
• Ensures Service call activities are maximized in conjunction with cost control (return visits, same day fix, call duration).
• Takes responsibility for communicating effectively with the customer on service call progress.
• Undertakes or identifies projects that have a positive impact on the business.
• Has a proactive approach on issues that might arise.
• Is willing to establish effective relationships and collaborations within service and with other departments within Carestream to address key business issues and opportunities.

Requirements

Competencies

• Self-motivated, task‑forced team player who is flexible to work in a changing environment
• Excellent skills in time planning and organizing work and projects.
• Self‑driven, focused and a person who is persistent in achieving the goals set.
• Highly professional and knowledgeable approach to solving customer problems.
• Excellent listening skills and strong ability to understand customers´ problems and translate them into solutions.
• Excellent customer focus and ability to communicate with all levels of customers and liaise effectively with support functions.
• Committed to providing a high level of technical support and ownership of problems to external and internal customers.
• Proven documentation skills and ability to produce precise reports as necessary.
• Excellent Italian
• Good knowledge of English written and oral skills.
• Ability to travel

Skills and Experience

• Bachelor’s degree from Polytechnic University or equivalent education/previous experience.
• Previous practical experience within electrical and mechanical area.
• Previous practical work experience from large systems installations and maintenance is a benefit.
• Strong analytical and troubleshooting skills.
• Basic Microsoft Windows platforms knowledge.
• Basic PC software knowledge
• Previous experience from hospital environment
• Previous knowledge and understanding of digital X‑ray equipment

Carestream is committed to equal employment opportunities and evaluates all applications without discrimination based on gender, age, sexual orientation, disability, origin, or any other personal characteristic.