Service & OF - Field Service

Elekta AB; Agrate Brianza; On-site; EUR 45,000 - 65,000; Full time

Job summary

Elekta AB in Agrate Brianza, Italy, seeks a Field Service Engineer responsible for installation, maintenance and service of Elekta products across Italy and the South Cluster. The role involves travel, on-site installation, troubleshooting of complex systems, and collaboration with the Milan (Agrate) office.

The engineer will work with diverse systems including MRI and radiation beam adjustments, guided by the Service Manager, ensuring quality and timely completion of tasks and reporting.

Qualifications

• Knowledge in electronics, mechanics, PCs/servers, networking and diagnostic equipment.
• Ability to fault find at board level and below.
• Self-motivated with strong workload management and customer focus.
• Clear communication and willingness to travel across Italy.

Responsibilities

• Install and service Elekta systems at customer sites across Italy.
• Perform planned maintenance and emergency corrective maintenance.
• Troubleshoot complex electronics and RF/magnetic systems on site.
• Travel as needed and report work remotely to the Milan Agrate office.
• Provide training and ensure adherence to safety and quality policies.

Skills

Electronics

Mechanics

PCs & Servers

Networking

High/Low Voltage

Diagnostics

MRI

Radiation therapy

Education

HNC in related engineering

Elekta technical training up to 3rd line

Tools

Windows OS

Microsoft Office

IT networking

Job description

Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available.

Description The engineers are responsible for the installation and servicing of all Elekta products within Italy and South Cluster. This is an office-based role with a requirement to travel throughout Italy and South Cluster as required and as directed by the Service Manager. Engineers are informed by the office in Milan (Agrate) or the appropriate Regional Service Manager which work needs to be undertaken, engineers are then expected to work under their own initiative to complete the tasks appointed, if necessary, problems or issues are escalated to the office in Milan (Agrate). Activities include planned maintenance, emergency corrective maintenance, upgrades, installation work, courtesy calls to local customers and telephone support either from the office in Milan (Agrate) or from a remote location. Jobs can either be completed within 1 day or may require the engineer to be away from home for several days at a time. There is a need for occasional travel to sites outside of the Italy. Technically the work involves a very diverse skill set including fault finding complex electronic systems down to component level, HT and RF power generation, vacuum systems, water systems, pressurized gas systems, mechanical assembly, MRI and adjustment of the radiation beam to achieve the required output specification. All work is to be carried out in accordance with Elekta’s safety instructions and procedures. Any issues or problems that may adversely affect Elekta, the product, its ongoing reliability or the safety of any personal must be reported to the Service Manager in a timely manner. Training and assessment is carried out both in the classrooms at Milan (Agrate) and on site as necessary. Engineers will not be deemed to be competent to install or maintain a product until the Service Manager has confirmed that the relevant competences and skill have been achieved. Engineers with the relevant knowledge and experience will be expected to guide and assess other engineers on site and advise the Service Manager accordingly. Upon completion of any work on site, the engineer is required to complete and submit to the appropriate manager the relevant reports and documentation.

Responsibilities

• 1. To have excellent knowledge and proven skills in electronics, mechanics, pc’s & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.
• 2. To be able to fault find and repair at board level & below.
• 3. To be able to manage own workload.
• 4. To be highly motivated, dynamic, have good leadership skills & be a good problem solver.
• 5. To have a strong customer focus and have excellent customer service skills. To ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from Elekta.
• 6. An excellent communicator at all levels. Written and verbal output shall be concise and accurate.
• 7. To engender and support Elekta values.
• 8. To represent Elekta in a professional and positive manner.
• 9. To complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.
• 10. To follow at all times Elekta’s quality and safety policies.
• 11. To be prepared to work as required at times and locations dictated by the needs of the customer and Elekta.
• 12. To provide feedback to the Service Manager any problems, solutions or opportunities which may need to be communicated to other parties.
• 13. To carry out without supervision corrective maintenance within acceptable time-scales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied.
• 14. To install without supervision all systems within the product portfolio to the required specification and within the project time-scales.
• 15. To assist in the promotion and sale of upgrades and options.
• 16. To identify and implement improvements that enhance the customer’s satisfaction with Elekta.
• 17. Demonstrates innovation with regard to installation processes and the Service Business.
• 18. To maintain an up to date knowledge of all Elekta products in the service portfolio.
• 19. To provide training to other staff when necessary.

Authorities

• No budgetary responsibilities
• No Line management or supervisory responsibilities
• Responsible for completing set jobs in timescales determined by the Service Manager

Relevant Knowledge, skills and competEncies

• Minimum HNC is a related engineering discipline or equivalent.
• Completion of all relevant Elekta technical training courses up to 3rd line.
• Competent with relevant IT technology including Windows OS, Microsoft Office applications, net-working.
• Excellent interpersonal and communication skills.
• Experience in a service environment.
• Proven ability to manage ones own environment and complete the tasks deployed to them.
• Excellent customer service kills
• Demonstrable drive and commitment to Elekta and the tasks in hand.
• Clean Driving Licence.

About Elekta

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. We openly collaborate with customers to advance sustainable, outcome-driven and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in more than 120 countries and listed on Nasdaq Stockholm.For more information, visit elekta.com or follow us on LinkedIn, Glassdoor, Twitter, Facebook, Instagram and YouTube.