F&B Service Expert

St. Regis Hotels & Resorts; Roma; In loco; EUR 17.000 - 21.000; Part-time

Vantaggi offerti da questo lavoro

Room discounts

Learning opportunities

Charity events

Experienced management

Canteen service

Descrizione del lavoro

The St. Regis Rome is seeking a part-time Host/Hostess to join our F&B team. You will create a warm, welcoming first impression, manage guest seating, and assist with to-go orders while upholding our impeccable service standards.

Reporting to the F&B Service & In-room Dining Manager, you will engage guests, handle inquiries, and ensure linens, menus, and restrooms remain pristine. Availability for weekend and holiday shifts is required.

Competenze

• Fluent in English and Italian for guest interactions.
• Strong customer service mindset with hospitality focus.
• Ability to engage guests, handle inquiries, and maintain brand standards.

Mansioni

• Welcome guests and act as brand ambassador, addressing requests and complaints.
• Greet guests warmly, escort to dining area, present menus, and announce waiter.
• Seat guests using visual cues and communicate current promotions to guests.
• Answer restaurant calls and provide appropriate service.
• Manage guest flow and provide accurate wait times.
• Attend to special guest needs and maintain high-quality service throughout dining.
• Adhere to sanitation, safety and alcohol policies.
• Assist staff by setting/clearing tables and replenishing beverages.
• Process dining charges and handle to-go orders, including payments.
• Balance cash drawer at start and end of shift.
• Support Bonvoy enrollment and team collaboration.

Conoscenze

English/Italian fluency

Storytelling

Customer service

Hospitality industry knowledge

Excellent communication

Attention to detail

Team player

Leadership potential

Descrizione del lavoro

Additional Information

Job Number 26124294

Job Category Food and Beverage & Culinary

Location Via Vittorio E. Orlando, 3, Rome RM 185, ItalyVIEW ON MAP

Schedule Part Time

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 17.919,19 Annual Salary

At the iconic The St. Regis Rome, we are looking for a host/hostess (part time temporary).

Reporting to the F&B Service & In room Dining Manager the role will be part of the F&B team, proud to engage our guests and to create exquisite moments.

Position Summary

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the role cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed.

Tasks And Responsabilities

• Welcome guests and be the brand ambassador; manage guests’ requests and complaints in line with our service culture
• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Attend to special Guest needs and requests
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Support for new Bonvoy enrollment
• Contribute to team effort by accomplishing related results as needed
• Follow Standard Operating Procedures and brand identity guidelines
• Comply with all health, safety and hygiene standards and policies.
• Balance the cash register at the start and close of each shift.

Competencies And Skills

• Possess a good command of English and Italian.
• Great storytelling skills.
• An excellent verbal manner and proven customer service skills.
• Good knowledge or experience in the hospitality industry.
• Good organization skills with an attention to detail.
• A team Player with flexible & positive attitude.
• Good leadership and training experience.
• Passion for the hospitality industry & F&B
• Able to work in a fast paced environment & remain calm under pressure.
• Be able to demonstrate experience in complaint handling.
• Availability to work on shifts, weekends and bank holiday as we operate 365 days a year.

Connect your passions with a rewarding opportunity

You’re a hospitality enthusiast. Join us and grow through opportunities to explore the business, opening yourself to various career options.

What We Offer

• Discounts on hotel rooms, gift shop items, food and beverage across the company.
• Learning and development opportunities online, on the job and in class.
• Charity events, Wellbeing activities through the TakeCare program.
• Experienced management & motivated and engaging colleagues
• Canteen service and uniform

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Unendo il glamour senza tempo allo spirito d'avanguardia, St. Regis Hotels & Resorts si impegna a offrire esperienze raffinate in oltre 50 hotel e resort di lusso in posizioni privilegiate in tutto il mondo. A partire dagli inizi, con il primo hotel St. Regis a New York per mano di John Jacob Astor IV all'alba del ventesimo secolo, il brand ha mantenuto la propria dedizione a offrire un servizio personalizzato di altissimo livello e senza compromessi, pronto ad anticipare le esigenze di tutti gli ospiti e fornito in modo impeccabile da un team di responsabili dell'accoglienza che fondono raffinatezza classica e sensibilità moderna, in aggiunta al nostro caratteristico servizio maggiordomo. Ti invitiamo a esplorare le opportunità di lavoro presso St. Regis. Entrando a far parte di St. Regis ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.