Host/Hostess (part time temporary)

Hosco.com; Roma; In loco; EUR 11.000 - 17.000; Part-time

Vantaggi offerti da questo lavoro

Hotel discounts

Learning and development opportunities

Canteen service and uniform

Descrizione del lavoro

The St. Regis Rome is seeking a part-time, temporary Host/Hostess to greet guests, manage wait lists, seat guests and support service staff. The role emphasizes guest engagement, language skills in English and Italian, and a polished, calm demeanor in a fast-paced environment.

You will assist with phones, take ToGo orders, and ensure sanitation and brand standards are met; weekend and bank holiday availability required.

Competenze

• Good knowledge or experience in the hospitality industry.
• Ability to work in shifts, including weekends and holidays.
• Excellent English and Italian communication skills.
• Professional and friendly manner with guests.

Mansioni

• Welcome guests and be the brand ambassador; manage guests’ requests and complaints.
• Greet guests warmly, escort to dining area, present menus and introduce staff.
• Seat guests based on preference and inform about wait times.
• Answer calls and provide appropriate service; balance seating flow and accuracy of times.
• Assist dining room staff with service, water replenishment, and beverage service.
• Handle to-go orders, verify orders, and process payments for take-away.

Conoscenze

English

Italian

Storytelling

Customer service

Hospitality experience

Shift work

Descrizione del lavoro

At the iconic The St. Regis Rome, we are looking for a host/hostess (part time temporary).

Reporting to the F&B Service & In room Dining Manager the role will be part of the F&B team, proud to engage our guests and to create exquisite moments.

POSITION SUMMARY

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the rolecares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed.

TASKS AND RESPONSIBILITIES

• Welcome guests and be the brand ambassador; manage guests’ requests and complaints in line with our service culture
• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Attend to special Guest needs and requests
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Support for new Bonvoy enrollment
• Contribute to team effort by accomplishing related results as needed
• Follow Standard Operating Procedures and brand identity guidelines
• Comply with all health, safety and hygiene standards and policies.
• Balance the cash register at the start and close of each shift.

COMPETENCIES AND SKILLS

• Possess a good command of English and Italian.
• Great storytelling skills.
• An excellent verbal manner and proven customer service skills.
• Good knowledge or experience in the hospitality industry.
• Good organization skills with an attention to detail.
• A team Player with flexible & positive attitude.
• Good leadership and training experience.
• Passion for the hospitality industry & F&B
• Able to work in a fast paced environment & remain calm under pressure.
• Be able to demonstrate experience in complaint handling.
• Availability to work on shifts, weekends and bank holiday as we operate 365 days a year.

Connect your passions with a rewarding opportunity

You’re a hospitality enthusiast.Join us and grow through opportunities to explore the business, opening yourself to various career options.

What we offer

• Discounts on hotel rooms, gift shop items, food and beverage across the company.
• Learning and development opportunities online, on the job and in class.
• Charity events, Wellbeing activities through the TakeCare program.
• Experienced management & motivated and engaging colleagues
• Canteen service and uniform

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing global team, andbecomethe best version of you.