F&B Outlets Manager: Guest Experience Leader

Westin Hotels & Resorts; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Westin Hotels & Resorts in Milan, Italy, is seeking a Management-level role overseeing restaurant, bar and room service operations. You will supervise daily activities, plan menus with the team, maintain sanitation standards and support serving staff during peak meal periods.

The position emphasizes guest and employee satisfaction, financial performance, and staff development. You will determine training needs, implement plans, and lead by example in a dynamic hotel environment.

Competenze

• Must have 4+ years experience in a supervisory role in food and beverage or related area.
• 2-year degree in Food Service Management, Hotel/Restaurant Management, Hospitality, Business Administration or related major; 3+ years supervisory experience.

Mansioni

• Manage day-to-day restaurant, bar and room service operations.
• Lead the Food and Beverage team and ensure compliance with policies and standards.
• Deliver exceptional customer service and guest satisfaction.
• Oversee HR activities including training, development and performance management.
• Handle additional responsibilities as assigned by the department.

Conoscenze

Supervisory experience

Leadership

Staff management

Customer service

Financial awareness

Formazione

High school diploma or GED

2-year degree in related field

Descrizione del lavoro

Westin Hotels & Resorts in Milan, Italy, is seeking a Management-level role overseeing restaurant, bar and room service operations. You will supervise daily activities, plan menus with the team, maintain sanitation standards and support serving staff during peak meal periods.

The position emphasizes guest and employee satisfaction, financial performance, and staff development. You will determine training needs, implement plans, and lead by example in a dynamic hotel environment.