Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Puglia; On-site; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Fully Paid Onboarding

Career Advancement

Health & Support

Company Life

Regional Benefits

Job summary

Ignite in Lisbon is seeking an Italian-speaking Customer Support Specialist to join our vibrant, multicultural team on-site. You will be the primary contact for Italian clients, handling calls, email, and live chat with a warm, solution-focused approach.

The role requires flexibile, rotating 24/7 shifts, full-time 40 hours per week, and active participation in training to stay updated on products and procedures. The position offers two base salary options and housing support in Lisbon.

Qualifications

• Fluent or advanced Italian (written, spoken, and reading)
• Operational English (minimum B2) for internal team dialogue
• Willingness to work flexible, rotating 24/7 shift schedules across 5 days a week
• On-site presence at Lisbon office, full-time role

Responsibilities

• Manage incoming inquiries from Italian clients via phone, email, and live chat with a warm, professional, empathetic style
• Analyze customer issues to identify root causes and deliver fast, tailored resolutions
• Accurately log profile details, inquiries, actions, and resolutions in CRM systems
• Hit key metrics such as CSAT, FCR, and AHT
• Participate in ongoing training to stay updated on product changes and policies

Skills

Italian fluency

English proficiency

Job description

Location: Lisbon, Portugal (100% On-site)

Language Requirements: Fluent Italian (C1/C2) and Operational English (B2)

Job Title: Italian-Speaking Customer Support Specialist

Role Summary

Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon.

Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment. In this dynamic role, you will help global brands deliver exceptional client care while building a rewarding career in a sunny European capital.

Work Setup: Office-based presence required at our Lisbon facility (100% on-site; remote work options are not available).

Timeline: Urgent filling preferred.

Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.

Core Responsibilities

• Customer Interaction: Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, empathetic, and solution-driven communication style.
• Issue Diagnostics: Analyze customer difficulties to identify root causes methodically and deliver fast, customized resolutions tailored to each individual situation.
• Documentation: Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases with absolute precision.
• Target Management: Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
• Ongoing Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.

Qualifications

Essential Criteria:

• Language Capabilities: Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension), paired with operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training modules.
• Shift Availability: Complete readiness to work flexible, rotating 24/7 shift schedules across 5 days a week.
• Workplace Presence: Physical presence and full-time availability to work on-site at our Lisbon office facility.

  Essential Skills:

• Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, emotional intelligence, and a positive, proactive mindset.

Hours & Shift Pattern

• Schedule: Full-time (40 hours per week), 8-hour daily shifts across 5 working days.
• Shift Windows: Continuous 24/7 rotating shift schedules.

Compensation Models

Candidates can select between two tailored compensation structures based on their individual situation:

Option A: Local Contract (For Local Applicants)

• Base Remuneration: €1,262.33 gross/month (paid across 12 months).
• Housing: Self-arranged living setup (best suited for candidates living in Lisbon or managing independent housing).

Option B: Relocation Contract (For Moving Candidates)

• Base Remuneration: €1,059.00 gross/month (paid across 12 months).
• Provided Accommodation: Private room within a shared corporate flat with core utilities fully covered (electricity, gas, water, internet).
• Travel Assistance: Full inbound flight reimbursement after passing probation, plus organized airport pickup service.

Added Perks

• Fully Paid Onboarding: Thorough, comprehensive onboarding program that is 100% paid and compensated starting from your very first day.
• Career Advancement: Clear internal progression pathways leading into Quality Assurance (QA), corporate training, or team supervisory positions.
• Health & Support: Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling and mental health resources.
• Company Life: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.
• Regional Benefits: Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.