Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Basilicanova; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Paid onboarding

Career advancement

Health benefits

Team environment

Lisbon lifestyle

Job summary

Ignite in Lisbon is seeking an Italian-speaking Customer Support Specialist to serve as the primary contact for Italian clients. You will handle inquiries across phone, email, and live chat, maintaining a courteous tone and ensuring high CSAT scores.

The role requires full-time, on-site work with rotating 24/7 shifts. You will document issues in the CRM, participate in ongoing training, and pursue career growth in a dynamic, international setting in one of Europe’s coastal capitals.

Qualifications

• Fluent Italian (C1/C2) and business English (B2+) for software usage and training modules.
• Willingness to work 24/7 rotating shifts in a full-time on-site role.
• On-site presence at Lisbon facility required.

Responsibilities

• Assist Italian-speaking clients via phone, email, and live chat in a polite and professional manner.
• Identify issues, determine root causes, and provide prompt, tailored solutions.

Skills

Italian fluency

Customer service

Live chat support

Written communication

Problem solving

Tools

CRM software

Job description

Location: Lisbon, Portugal (100% On-site)

Language Requirements: Fluent Italian (C1/C2) and Business English (B2+)

Job Title: Italian-Speaking Customer Support Specialist

Overview

Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon.

As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.

Work Setup: Full-time, on-site daily presence required at our modern Lisbon facility.

Start Date: Immediate opening.

Work Eligibility: Valid EU/EEA citizenship, an EU passport, or legal documentation allowing unrestricted employment within Portugal.

Key Responsibilities

• Customer Support: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone.
• Problem Solving: Identify customer issues, pinpoint root causes, and provide prompt, customized solutions with patience and efficiency.
• Documentation: Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central CRM database.
• Performance Targets: Consistently hit essential operational benchmarks, including customer satisfaction (CSAT) scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
• Continuous Learning: Attend regular development programs and training sessions to stay up to date on platform updates, company guidelines, and operational best practices.

Requirements

Essential Criteria

• Language Skills: Fluent Italian (C1/C2), written and spoken, paired with at least B2-level Business English for software usage, internal communication, and training modules.
• Flexibility: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
• Work Location: Full-time, on-site daily presence required at our modern Lisbon facility.

  Core Strengths

• Excellent active listening capabilities, strong communication talents, emotional intelligence, poise under pressure, and an optimistic, proactive attitude.

Working Hours & Shifts

• Schedule: Full-time contract, 40 hours per week (8-hour daily shifts, 5 days per week).
• Shift Pattern: Continuous 24/7 rotating shifts.

Compensation Options

Candidates can choose between two tailored compensation structures:

Option A: Local Contract (For Local Applicants)

• Gross Monthly Pay: €1,262.33 gross/month (distributed across 12 months).
• Housing Setup: Self-arranged private accommodation (best suited for candidates already living in Lisbon or managing independent housing).

Option B: Relocation Contract (For Candidates Relocating to Lisbon)

• Gross Monthly Pay: €1,059.00 gross/month (distributed across 12 months).
• Housing Provided: Private bedroom in a shared company-provided flat with basic utility expenses fully paid.
• Travel Support: Full reimbursement for inbound flight expenses after successful trial period completion, plus organized airport pickup service upon landing in Lisbon.

Benefits & Workplace Culture

• Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job.
• Career Advancement: Structured internal career development paths leading into coaching, Quality Assurance (QA), team leadership, or management roles.
• Health Benefits: Complimentary private health coverage after six months of continuous employment, along with access to mental health support resources.
• Team Environment: Inclusive corporate culture featuring company-sponsored social events, sports leagues, team-building outings, and modern amenities.
• Lifestyle Perks: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, vibrant gastronomy, and active social scene.