Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Campania; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Training

Professional Growth

Health Support

Workplace Environment

Local Advantages

Resumo da oferta

Ignite in Lisbon is seeking Italian-speaking Customer Support Representatives to act as the primary interface for Italian-speaking customers via calls, emails, and live chat. You will join a dynamic, team-centered office environment ensuring exceptional client care and continuous learning in a vibrant European capital.

On-site position in Lisbon with 40 hours per week across 5 days, including 24/7 rotating shifts. EU work authorization required; immediate onboarding preferred.

Qualificações

• Native or C1/C2 fluency in Italian (written and spoken).
• At least B2 English for internal collaboration and navigation.

Responsabilidades

• Handle incoming calls, emails, and live chat from Italian-speaking users.
• Assess issues and provide precise, tailored solutions to ensure satisfaction.
• Record conversations, tickets, and resolutions accurately in our CRM.
• Hit CSAT, FCR, and AHT targets.
• Participate in ongoing training on software features and procedures.

Conhecimentos

Fluent Italian

English B2

Descrição da oferta de emprego

Location: Lisbon, Portugal (100% On-site)

Language Requirements: Fluent Italian (C1/C2) and Working English (B2)

Job Title: Italian-Speaking Customer Support Representative

Position Overview

Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms. We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment. In this engaging position, you will help global brands deliver exceptional client care while building a rewarding international career within a vibrant European capital.

Work Model: On-site presence required at our Lisbon office (remote work is not available for this position).

Availability: Immediate onboarding preferred.

Work Authorization: EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit.

Core Responsibilities

• Customer Interaction: Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional, and empathetic manner.
• Issue Resolution: Assess customer difficulties, isolate the primary causes of issues methodically, and deliver precise, tailored solutions to guarantee complete satisfaction.
• Information Recording: Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software with absolute accuracy.
• Target Achievement: Strictly hit key operational targets such as CSAT (Customer Satisfaction), FCR (First Contact Resolution), and AHT (Average Handle Time) metrics.
• Continuous Learning: Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.

Candidate Requirements

Essential Criteria:

• Language Skills: Native or C1/C2 fluency in Italian (both written and oral) to ensure flawless communication, along with at least B2 English proficiency for internal team collaboration and software navigation.
• Availability: Full flexibility to work across a 24/7 rotating schedule covering 5 days per week.
• Work Location: Ability to work 100% on-site at our modern corporate office in Lisbon.

Core Competencies

• Excellent communication habits, active listening capabilities, resilience under stress, emotional intelligence, and a constructive approach to complex problem-solving.

Schedule & Hours

• Contract: Full-time (40 hours per week), 8-hour daily shifts across 5 working days.
• Shift Pattern: Rotating shifts available 24/7.

Remuneration Packages

Candidates can choose between two tailored compensation options based on their personal situation:

Option A: Local Offer (For Lisbon Residents)

• Gross Monthly Base: €1,262.33 gross/month (spread over 12 monthly payments).
• Housing: Candidate-sourced living arrangements (best suited for local residents or individuals organizing independent accommodation).

Option B: Relocation Offer (For Candidates Moving to Lisbon)

• Gross Monthly Base: €1,059.00 gross/month (spread over 12 monthly payments).
• Housing Included: Private bedroom in a shared company apartment, with basic utility expenses fully covered (water, electricity, gas, internet).
• Travel Assistance: Inbound flight reimbursement following successful completion of the trial period, plus organized airport pickup service.

Perks & Benefits

• Paid Training: Fully funded, comprehensive onboarding instruction program starting from day one.
• Professional Growth: Defined pathways toward Quality Assurance (QA), corporate training, or team leadership roles within the organization.
• Health Support: Complimentary private health coverage after six months of service, alongside confidential mental health support services.
• Workplace Environment: Welcoming workplace culture offering group outings, sports clubs, and vibrant social gatherings.
• Local Advantages: Enjoy Lisbon's consistent sunshine, coastal lifestyle, historical landmarks, and vibrant community culture.