Italian Customer Care Advisor Lisbon with Relocation Support and Accommodation

Cross Border Talents; Firenze; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Free Portuguese language classes

Flight ticket reimbursement

Relocation assistance

Job summary

Cross Border Talents is seeking fluent Italian speakers for our Customer Care team in Lisbon for November & December. You’ll assist customers through phone, email, and chat, delivering accurate information and friendly service to ensure a positive experience.

Candidates should be fluent in Italian with intermediate English (B1/B2), strong communication skills, and the ability to work in a fast-paced digital environment.

Qualifications

• Fluent Italian written and spoken.
• Intermediate English (B1/B2).
• Typing speed 20+ words per minute.
• Strong communication and interpersonal skills.
• Customer-focused mindset for service excellence.
• Ability to work efficiently in a fast-paced digital setting.

Responsibilities

• Respond to customer queries via phone, email and chat.
• Provide clear, accurate information and effective solutions.
• Professionally manage complaints and escalate complex cases.
• Communicate with empathy while staying customer-first.
• Follow quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

Intermediate English

Typing 20+ wpm

Strong communication

Customer-focused mindset

Fast-paced environment

Job description

We’re looking for fluent Italian speakers with a passion for customer service and technical support to join our Customer Care team in November & December in Lisbon.

You’ll be the voice of the brand across different channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and **escalate** complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

What You Bring

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Base Salary: €1366.17/month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: €1040.68/month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work in a truly international and multicultural environment.
• Receive full on-boarding and professional training.
• Access career development and progression opportunities.
• Benefit from relocation assistance and support with your move.
• Enjoy a stable 12-month contract with the possibility of renewal.
• Learn Portuguese for free and make the most of your experience abroad.

Ready for Your Next Adventure?

If you’re fluent in Italian, enjoy connecting with people, and want to build your career in an international environment, this could be the opportunity you’ve been waiting for.