Evening Customer Service Centre Advisor (Part Time)

Chromavis Fareva; Bardi; Ibrido; EUR 12.000 - 18.000; Part-time

Descrizione del lavoro

Chromavis Fareva in northern Italy seeks an Evening Customer Service Centre Advisor (Part Time) to ensure customer satisfaction through effective management of orders and reorders. The role reports to the Customer Service Manager and focuses on accurate order entry, timely communications, and professional customer engagement.

The ideal candidate will coordinate with Project Managers, BOM teams, and Administration to resolve issues, manage payments, and maintain strong relationships with clients

Competenze

• Bachelor's degree in Foreign Languages, Economics or Management.
• Fluent in English is essential; French or another language is a plus.
• 2–5 years of experience in a similar role, preferably in cosmetics or dynamic multinational environments.
• Very good knowledge of Office suite and willingness to learn company systems (ERP, WMS, etc.).

Mansioni

• Manage all activities related to reorders from on-time order entry with complete information.
• Build and maintain relationships with customers to ensure high-quality service.
• Represent the company professionally during interactions with customers.
• Coordinate order processing with internal functions and generate necessary reports.
• Interface with Administration on customer payments prior to order processing.
• Notify customers of any time deviations during order fulfilment and assist during launches.
• Attend customer and internal meetings and visit customers occasionally.

Conoscenze

Customer relationship management

Order processing

Time management

Communication skills

Teamwork

Negotiation

Proactivity

Formazione

Bachelor's degree in Foreign Languages, Economics or Management

Strumenti

ERP

WMS

Microsoft Office

Descrizione del lavoro

The ideal candidate will be responsible to guarantee customer satisfaction in terms of continuous and effective management of orders and reorders, including the process to assure the pack in contract manufacturing.

Reporting to the Customer Service Manager he/she will be accountable for the following:

• To be responsible for the management of all activities related to reorders of products starting from order entry on time and complete with information required to execute properly
• To build, develop and maintain the relationship with customers understanding their needs and problems to ensure a high-quality service
• To represent the company in a professional manner during all activities with an outside exposure
• To coordinate effectively company functions involved in order processing, analysing and running reports needed to carry on the order track activities.
• To have a deep knowledge of product specifications to be able to coordinate with the Project Manager and the Bill of Material team in case of inaccuracies or incorrect information
• To interface with Administration to check customer’s payments prior to order processing and to interface with customers on this
• To interface with customer during all phases of order fulfilment to inform the customer of any time deviation from agreed timing
• To cooperate with the Project Manager in the operative management of first order to customer, as a result of the project management process (launch) ensuring that all instructions are correctly executed
• To attend meetings with customers and internal meetings and to visit occasionally customers

Skills required:

• Preferably bachelor’s degree in any discipline preferably Foreign Languages, Economics or Management
• Fluent in English is an essential requisite, French or another foreign language are a plus
• 2-5 years experience in a similar role preferably in the cosmetic industry or in complex or multinational companies where environment is dynamic
• ~ xysqume IT knowledge: Very good knowledge of the Office package (excel and ppt) and willing to use / learn company systems (ERP, WMS, etc.)
• Good interpersonal relationship and teamwork
• Good communication and ability to synthesize
• Effective workload planning, respect of deadlines, ability to define priorities and to work under pressure
• Proactivity, precision and attention to details/numbers
• Ability to search for information, flexibility and adaptability, negotiation skills
• Self-motivation and great sense of responsibility and confidentiality, personal ethics, tact and diplomacy
• Availability to travel occasionally in Italy and abroad.

Evening Customer Service Centre Advisor (Part Time) Romano di Lombardia, Italy