Customer Service Coordinator (Medical)

CID; Saluggia; In loco; EUR 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

CID in Saluggia, Italy, is seeking an experienced Customer Service & Logistics Manager to coordinate order fulfilment, stock control, and transport with internal teams and external partners. You will supervise orders, manage shipments, monitor KPIs, and ensure compliance with quality standards and export documentation.

The role requires a university degree in a related field, at least five years in international logistics or customer service, and advanced SAP proficiency.

Competenze

• University degree in Economics, Business Administration, Supply Chain, Logistics, or related fields.
• Minimum 5 years of experience in Customer Service, Logistics, Order Management, or similar roles within an international environment.
• Pharma/Medical experience will be highly appreciated.
• Advanced knowledge of SAP (mandatory).
• Proficiency in Microsoft Office, ERP systems, and data analysis.
• Fluent English (written and spoken).
• Strong organizational, communication, and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and collaborative approach.
• Team management skills.

Mansioni

• Supervise customer orders from receipt through delivery, ensuring accuracy and timely fulfillment.
• Coordinate domestic and international shipments with carriers, distributors, and internal stakeholders.
• Monitor inventory levels, stock movements, and product availability to support business operations.
• Handle customer inquiries, returns, complaints, and order-related issues, ensuring prompt resolution.
• Maintain accurate records and documentation related to logistics and customer service activities.
• Collaborate with Production, Planning, Purchasing, Quality, and Sales teams to ensure smooth order processing and delivery performance.
• Support product traceability and ensure proper use of SAP within daily operations.
• Monitor logistics and customer service KPIs and prepare periodic reports.
• Assist in the management of export documentation and compliance requirements.
• Knowledge of customs procedures (duties,clearance,etc...) and international trade compliance, supporting import/export operations and cross-border logistics activities.

Conoscenze

SAP

MS Office

Data analysis

Fluent English

Customer service mindset

Logistics coordination

Team management

Formazione

University degree in Economics, Business Administration, Supply Chain, Logistics, or related fields

Strumenti

SAP

Descrizione del lavoro

We are a global developer and manufacturer of interventional medical devices in the fields of endovascular and interventional cardiology. We manufacture our products entirely in-house, from raw materials to finished goods, and distribute them worldwide through our direct sales force and network of distributors.

Location: Saluggia, Italy

Role Purpose:

Ensure the efficient coordination of customer service and logistics activities , including the warehouses, supporting order fulfillment and customer satisfaction while ensuring compliance with company procedures and quality standards.

Key Responsibilities:

• Supervise customer orders from receipt through delivery, ensuring accuracy and timely fulfillment.
• Coordinate domestic and international shipments with carriers, distributors, and internal stakeholders.
• Monitor inventory levels, stock movements, and product availability to support business operations.
• Handle customer inquiries, returns, complaints, and order-related issues, ensuring prompt resolution.
• Maintain accurate records and documentation related to logistics and customer service activities.
• Collaborate with Production, Planning, Purchasing, Quality, and Sales teams to ensure smooth order processing and delivery performance.
• Support product traceability and ensure proper use of SAP within daily operations.
• Monitor logistics and customer service KPIs and prepare periodic reports.
• Assist in the management of export documentation and compliance requirements.
• Knowledge of customs procedures (duties,clearence,etc...) and international trade compliance, supporting import/export operations and cross-border logistics activities.

Requirements:

• University degree in Economics, Business Administration, Supply Chain, Logistics, or related fields.
• Minimum 5 years of experience in Customer Service, Logistics, Order Management, or similar roles within an international environment.
• Pharma/Medical experience will be highly appreciated
• Advanced knowledge of SAP (mandatory).
• Proficiency in Microsoft Office, ERP systems, and data analysis.
• Fluent English (written and spoken).
• Strong organizational, communication, and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and collaborative approach.
• Team management skills

Contract Offer:

• Full-time position (Monday–Friday) on site.
• \"B\" Category under the CCNL \"Industria Chimica\"
• RAL between 40.000€ and 50.000€