European Travel Concierge & Support Specialist

VIT Incoming; Parma; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

VIT Incoming in Parma seeks a Customer Service Specialist to support travelers across Europe, linking clients with our operations team. You will handle inquiries, resolve issues, and coordinate with hotels, transport, and activity providers to ensure premium itineraries.

You will manage travel disruptions, provide timely updates, and document interactions to improve service delivery. This is a full-time, on-site role at our Parma HQ, focused on delivering exceptional European experiences.

Competenze

• Previous experience in customer service, preferably in the travel or hospitality industry
• Excellent verbal and written communication skills in English; additional European languages highly valued
• Strong problem-solving abilities and resourcefulness in handling unexpected situations
• Excellent organizational skills and ability to prioritize in high-pressure situations
• Genuine passion for travel and commitment to exceptional service

Mansioni

• Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
• Respond to and resolve client inquiries, concerns, and special requests during their travels
• Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
• Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
• Document all client interactions and maintain detailed records of issues and resolutions
• Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
• Collaborate with the operations team to continuously improve our service delivery and client experience
• Collect and analyze client feedback to identify areas for improvement

Descrizione del lavoro

VIT Incoming in Parma seeks a Customer Service Specialist to support travelers across Europe, linking clients with our operations team. You will handle inquiries, resolve issues, and coordinate with hotels, transport, and activity providers to ensure premium itineraries.

You will manage travel disruptions, provide timely updates, and document interactions to improve service delivery. This is a full-time, on-site role at our Parma HQ, focused on delivering exceptional European experiences.