European Senior Ops & Partnerships Leader

Blacklane; Roma; In loco; EUR 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

Statutory protections

Vacation entitlements

Mental health support

Learning & development budget

Competitive local compensation

Mystery Rides

Descrizione del lavoro

Blacklane is seeking a Senior Operations Manager to scale operations across European markets and establish Blacklane as a trusted partner for chauffeur suppliers. The role is based in Milan with the possibility to work from Rome and requires regular travel.

You will balance supply and demand, drive profitability, engage partners, and lead the team managing chauffeur supply while collaborating with cross-functional stakeholders to optimize performance.

Competenze

• 5+ years in strategy or operations in a dynamic environment.
• Strong partnership management and relationship-driven approach.
• Analytical mindset translating data into actionable plans.
• Experience managing KPIs, margins and roadmaps.
• Fluent in English and Italian; comfortable with travel.

Mansioni

• Design and implement supply partnership strategies across designated area to ensure high-quality service at optimized cost.
• Negotiate and continuously improve supply costs, quality metrics, and availability; translate KPIs into actions.
• Own pricing and margins, balancing supply and demand for profitability and fulfillment targets.
• Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
• Maintain partner engagement and loyalty, even in low-volume markets, and represent chauffeur insights internally.
• Collaborate with Sales, Marketing, Legal, Finance, BI and Product to align priorities.
• Build and maintain long-term strategic relationships with supply and corporate partners.
• Lead a field-based team with regular travel; grow and develop the chauffeur supply team in the region.

Conoscenze

Strategy & Operations

Partnership management

Data analysis

KPI management

Negotiation

Team leadership

English

Italian

Travel readiness

Descrizione del lavoro

Blacklane is seeking a Senior Operations Manager to scale operations across European markets and establish Blacklane as a trusted partner for chauffeur suppliers. The role is based in Milan with the possibility to work from Rome and requires regular travel.

You will balance supply and demand, drive profitability, engage partners, and lead the team managing chauffeur supply while collaborating with cross-functional stakeholders to optimize performance.