Enterprise Sprinklr Platform Architect (CCaaS)

Sprinklr; Milano; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Voluntary health coverage

Paid time off

Mentoring program

Descrizione del lavoro

Sprinklr is looking for a Technical Program Architect in Milan to deliver customer solutions leveraging the Sprinklr platform. The role involves key responsibilities like supporting sales processes, managing technical implementations, and ensuring compliance with best practices.

Ideal candidates should have over 8 years of experience in CCaaS and digital transformation, with excellent knowledge of telephony and database technology. Proficiency in both English and Italian is required, contributing to a supportive and collaborative work environment.

Competenze

• 8+ years in architect and consulting roles focusing on CCaaS.
• Expert in call centre technology stack and customer experience management.
• Proactive team player with strong problem-solving skills.

Mansioni

• Support sales by reviewing solution designs and customizing estimates.
• Define solutions and manage technical decisions during engagements.
• Implement best practices to guarantee system health and compliance.

Conoscenze

CCaaS and digital transformation

Sprinklr platform experience

Telephony and network expertise

Data exchanges and APIs

Relational databases and MongoDB

Proficiency in English and Italian

Descrizione del lavoro

Sprinklr is looking for a Technical Program Architect in Milan to deliver customer solutions leveraging the Sprinklr platform. The role involves key responsibilities like supporting sales processes, managing technical implementations, and ensuring compliance with best practices.

Ideal candidates should have over 8 years of experience in CCaaS and digital transformation, with excellent knowledge of telephony and database technology. Proficiency in both English and Italian is required, contributing to a supportive and collaborative work environment.