Enrollment Advisor

EF Education First; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career advancement

Friendly international environment

Daily awesomeness & monthly happy hour

Yearly trips

EF Hello Premium App

Staff discounts on EF programs

Global partner discounts

International team

Descrizione del lavoro

EF Education First is hiring an Enrollment Advisor for EF Academy in Milan to own the student journey from initial contact through enrollment and arrival at campus. The role blends recruitment, consultative sales and customer care for the Italian market and families joining campuses in Oxford, New York, and California.

Fluency in Italian, English and Spanish is mandatory. The candidate will manage end-to-end processes, organize events, and collaborate with EF offices worldwide to grow EF Academy

Competenze

• Fluency in Italian, English and Spanish is mandatory.
• Experience in client-facing, consultative sales, recruitment, admissions, education or business development is required.
• Excellent communication and relationship-building skills with students and families.

Mansioni

• Take ownership of student recruitment for the Italian market and help achieve enrollment targets.
• Manage relationships with prospective students and parents from inquiry to arrival.
• Advise families on EF Academy programs, destinations, and pathways.

Conoscenze

Italian language

English language

Spanish language

Client-facing experience

Consultative sales

Recruitment

Admissions

Education/business development

Ownership and accountability

Proactivity/initiative

Organizational skills

International mindset

Relationship-building

Customer care

Strong communication

Descrizione del lavoro

The Role

We are looking for an experienced and results-driven Enrollment Advisor to join our EF Academy team in Milan and take end-to-end ownership of the student journey, from initial recruitment and consultation through enrollment and all post-enrollment activities leading up to the student's arrival on campus.

The role combines student recruitment, consultative sales and customer care. You will be responsible not only for recruiting and enrolling students from the Italian market, but also for ensuring that enrolled students and their families receive an outstanding experience and are fully prepared to start their journey at our international boarding schools in Oxford, New York, and California.

Fluency in Italian, English and Spanish is a mandatory requirement for this position.

Who we are

EF Academy International Boarding Schools open a world of opportunities for high school students by offering a transformational international education, strong university preparation, and a future without borders.

Learn more about EF Academy: https://www.efacademy.org

When you join EF Academy in Milan, you will:

• Work in an international, dynamic, and entrepreneurial environment
• Take ownership of the entire student and family journey, from first contact to arrival at school
• Be directly responsible for both student recruitment and post-enrollment customer care
• Develop strong relationships with students and families throughout a highly important educational decision
• Collaborate closely with colleagues across EF offices worldwide and our school campuses
• Contribute directly to the growth of EF Academy in the Italian market
• Join a global organization that values initiative, accountability, and continuous development

What will you do in this role?

• Take ownership of student recruitment for the Italian market and contribute to achieving enrollment targets
• Manage relationships with prospective students and parents, from initial inquiry through enrollment and all the way to the student's arrival at school
• Advise families on EF Academy programs, destinations, academic pathways, and the international boarding school experience
• Understand each family's needs and provide a highly personalized and consultative experience
• Proactively manage your recruitment pipeline, follow up with prospective families and drive applications toward enrollment
• Take responsibility for the post-enrollment journey, acting as a key point of contact for students and families and ensuring a smooth transition from enrollment to arrival on campus
• Coordinate closely with international admissions teams and school campuses to ensure each student is fully prepared for their arrival
• Organize and participate in school fairs, information sessions, events and individual consultations
• Build relationships with schools, counselors, partners, and other relevant stakeholders
• Identify opportunities to strengthen EF Academy's presence and student recruitment in the market
• Deliver an outstanding customer experience throughout the entire journey, building trust with families from the first conversation through to the student's successful arrival at school

What are we looking for?

• Fluency in Italian, English, and Spanish – mandatory
• Previous professional experience in a client-facing, consultative sales, recruitment, admissions, education or business development role
• Strong communication and relationship-building skills, with confidence engaging with both students and parents
• A strong sense of ownership and accountability, with the ability to take responsibility for both commercial results and customer experience
• A commercial and results-oriented mindset, combined with a genuine commitment to delivering excellent customer care
• Excellent organizational skills and attention to detail, with the ability to manage multiple students, families, deadlines, and priorities
• Ability to work independently and proactively in a fast-paced environment
• An international mindset; previous experience studying, living, or working abroad is highly valued
• Resourceful, solution-oriented, and comfortable taking initiative
• Passion for supporting students and families with important educational decisions
• Experience in international education, study abroad, tourism, premium services, consultative sales, or student recruitment is an advantage.

Why EF Academy — and Why Now

• Base salary: €30,000 - €40,000 gross per year (RAL), commensurate with experience
• Career advancement opportunities within our global organization
• Friendly and international environment at a centrally located office in Milan
• Daily awesomeness and monthly happy hours
• Yearly trips and sponsored sport events
• Regular trainings, training trips as well as employee events and kick-offs
• Free EF Hello Premium App — keep levelling up your own language skills
• Staff discounts on EF programs — travel and study at a fraction of the cost
• Global partner discounts — perks that actually matter to your lifestyle
• Be part of a truly international environment with an energetic team of co-workers by your side
• Be part of a company that encourages personal aspirations and hard work with many job opportunities around the world

Work environment

This is a fully on-site role. Being together in person accelerates learning, strengthens team culture, and enables faster decision-making — all essential in a high-growth, performance-driven environment.

We're not a corporate machine. We move fast, we promote from within, and we give ambitious people the space to grow. If you're ready to build something, this is where you start.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs — focused on language, travel, cultural exchange, and academics — turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about — we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Sao Paulo, Tokyo, Zurich, and more.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.

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