Elite In-Suite Concierge & Guest Experience

Celebrity Cruises; Roma; In loco; EUR 35.000 - 70.000; Tempo pieno

Descrizione del lavoro

Celebrity Cruises is seeking a polished Butler to elevate the in-suite guest experience aboard the Retreat. You will be the liaison between guests and hotel and marine departments, proactively anticipating needs and ensuring flawless service and delivery of amenities.

You will own the suite’s look and feel and supervise details to exceed expectations, coordinating with staff and vendors for seamless service delivery.

Competenze

• Minimum of two years guest facing service in luxury environment.
• Ability to speak English clearly with guests.
• Confident, well-groomed appearance with a warm and welcoming demeanor.
• Strong emotional intelligence with conflict resolution and knowledge of food & beverages.

Mansioni

• Ensuring the Retreat guests are comfortable and knowledgeable regarding their suite, amenities, ship offerings, ports of call, their concierges and Retreat privileges.
• Retreat guest’s personal point of contact and advocate for seamless inter‑departmental communication and delivery.
• Taste‑testing and screening of all services and food items to ensure the most impeccable standards prior to guest use and/or consumption.
• Championing excellence and driving further increasing standards on behalf of the Retreat program and guest
• Collaborating with all other Retreat areas to share information and guest’s personal preferences to enhance overall Retreat experience in all venues

Conoscenze

Guest service

English fluency

Professional appearance

Emotional intelligence

Conflict resolution

Beverage knowledge

Descrizione del lavoro

Celebrity Cruises is seeking a polished Butler to elevate the in-suite guest experience aboard the Retreat. You will be the liaison between guests and hotel and marine departments, proactively anticipating needs and ensuring flawless service and delivery of amenities.

You will own the suite’s look and feel and supervise details to exceed expectations, coordinating with staff and vendors for seamless service delivery.