Doorman

Pestana Hotel Group; Courmayeur; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Dynamic and international working env.

Training and development

Competitive compensation package

Long-term career growth opportunities

Job summary

Pestana Hotel Group, expanding with a luxury hotel in Courmayeur, Italy, seeks a Doorman to deliver a warm, professional welcome for guests at Hotel Le Massif.

You will warmly greet arrivals, assist with doors, luggage, and directions, and coordinate with Front Office and Porter teams, ensuring impeccable service and VIP handling when required.

Qualifications

• Previous experience in guest-facing hospitality roles.
• Strong customer service and interpersonal skills.
• Professional appearance and presentation.
• Ability to work flexible shifts, weekends and holidays.
• Fluency in English required; Italian or French is a plus.

Responsibilities

• Warmly welcome guests upon arrival and departure.
• Assist with doors, luggage and directions to reception.
• Coordinate guest arrivals with Front Office and Porter teams.
• Assist with valet parking and transportation arrangements.
• Provide information on hotel services and local attractions.
• Handle guest requests promptly for high satisfaction.
• Monitor entrance area for safety and organization.
• Assist with taxi reservations and luggage storage.
• Support events, VIP arrivals and group check-ins.
• Uphold luxury standards with discretion and professionalism.

Skills

Doorman/Porter experience

Excellent customer service

Strong communication

Friendly and professional

English fluency

Job description

Pestana Hotel Group is Portugal's largest international hotel group, with more than 100 hotels across 17 countries and 4 continents. With over 12,000 rooms and a team of 5,000 employees, we welcome more than 3 million guests each year.

We have expanded with a new luxury hotel in Courmayeur, Italy, located at the foot of Mont Blanc in one of the most prestigious alpine destinations. As part of our team, we are looking for a Doorman to deliver an exceptional first impression and ensure a warm, professional welcome for every guest arriving at Hotel Le Massif.

Key Responsibilities

• Warmly welcome guests upon arrival and departure, creating a memorable and personalised experience.
• Assist guests with opening doors, handling luggage, and directing them to reception or other hotel facilities.
• Coordinate guest arrivals and departures efficiently, working closely with the Front Office and Porter teams.
• Assist with valet parking services and support guests with transportation arrangements when required.
• Provide information about hotel services, facilities, local attractions, restaurants, and activities in Courmayeur.
• Manage guest requests promptly and professionally, ensuring the highest levels of guest satisfaction.
• Monitor the entrance area, maintaining a safe, organised, and welcoming environment.
• Assist with taxi reservations, transfers, and luggage storage coordination.
• Support special events, VIP arrivals, and group check-ins as required.
• Uphold luxury hospitality standards and represent the hotel with professionalism, courtesy, and discretion at all times.

Profile & Requirements

• Previous experience as a Doorman, Porter, Bellboy, Concierge Assistant, or in a similar guest-facing hospitality role is preferred.
• Excellent customer service skills with a genuine passion for hospitality.
• Friendly, outgoing, and professional personality.
• Strong communication and interpersonal skills.
• Well-groomed appearance and professional presentation.
• Ability to remain calm and courteous in a fast-paced environment.
• Team player with a proactive and service-oriented mindset.
• Basic knowledge of valet parking procedures is an advantage.
• Fluency in English is mandatory; Italian and/or French is a strong advantage.
• Knowledge of the local area, tourist attractions, and ski resort services is a plus.
• Flexibility to work shifts, weekends, and holidays.
• Availability to start immediately.

What We Offer

• Opportunity to be part of a luxury hotel in one of Europe's most prestigious alpine destinations.
• Dynamic and international working environment.
• Training and development within a leading hospitality group.
• Competitive compensation package.
• Long-term career growth opportunities within the group.