Director of Kuwait Operations & Security Compliance

DHL Asia Pacific Shared Services; Trentino-Alto Adige; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

DHL Asia Pacific Shared Services in Bolzano/Trentino Alto Adige seeks a Director of Operations to lead Kuwait operations, overseeing facilities, personnel and service delivery to meet targets. You will drive performance, budgets and customer satisfaction while ensuring security and ISO/TAPA compliance.

You will collaborate with regional teams to implement country projects and expand the road-haul network, develop country quality strategies, and lead a high-performance operations team with strong

Qualifications

• Degree level education preferred
• 6-8 years in Operations with 5+ years leading large teams
• Strong understanding of Service Theory, Operations Management, THP/TSP/GSOP, ISO processes and TAPA
• Excellent written, verbal and presentation skills
• Proficient PC skills, especially MS Office
• Passion for customer delight and high-performance leadership
• Ability to build and lead teams and drive high-performance culture
• Resilience, stress tolerance and problem-solving capabilities
• Good planning and organizing skills

Responsabilités

• Directly lead Kuwait Operations, overseeing facilities, personnel and service delivery against targets
• Drive performance improvements, budget adherence and customer satisfaction
• Ensure security and ISO/TAPA compliance across operations
• Collaborate with regional teams to implement country projects
• Expand the road-haul network and coordinate with hubs and contractors
• Lead and train the Operations team to meet targets and manage performance
• Monitor transit times and optimize vehicle availability
• Develop country quality strategy aligned with ISO standards
• Measure service performance using defined indices
• Develop and manage security programs across nationwide operations

Connaissances

Operations Leadership

ISO/TAPA Standards

Budget Management

Team Leadership

Project Coordination

Performance Metrics

Formation

Degree level education

Outils

MS Office

Description du poste

DHL Asia Pacific Shared Services in Bolzano/Trentino Alto Adige seeks a Director of Operations to lead Kuwait operations, overseeing facilities, personnel and service delivery to meet targets. You will drive performance, budgets and customer satisfaction while ensuring security and ISO/TAPA compliance.

You will collaborate with regional teams to implement country projects and expand the road-haul network, develop country quality strategies, and lead a high-performance operations team with strong