Director, Global Operations & Security Compliance

DHL Asia Pacific Shared Services; Sicilia; On-site; EUR 69,000 - 121,000; Full time

Job summary

DHL Asia Pacific Shared Services in Kuwait is seeking a senior Operations Leader to oversee country operations, facilities, and service delivery, driving performance, cost control, and customer satisfaction. You will implement regional projects and ensure security and ISO/TAPA compliance.

You will lead an operations team, coordinate with regional hubs and contractors, and develop a country quality strategy aligned with ISO standards and service targets.

Qualifications

• Degree level education preferred.
• 6-8 years in Operations with 5+ years leading large teams.
• Strong understanding of Service Theory, Operations Management, THP/TSP/GSOP, ISO processes and TAPA.
• Excellent written, verbal and presentation skills.
• Proficient PC skills, especially MS Office.

Responsibilities

• Directly manage country operations cost and service performance against standards.
• Maintain gateway status and security compliance (TAPA).
• Oversee facilities maintenance and optimal site locations.
• Ensure ISO 9001, ISO 14001, ISO 18001 compliance and drive continuous improvement.
• Plan new facility locations and customer touchpoints.
• Coordinate with Regional Hub, Transportation, Sales and third-party contractors to grow road haulage network.
• Monitor transit times and take action to meet targets.
• Develop country quality strategy aligned with ISO standards.

Skills

Leadership

Communication

Service Theory

Operations Management

THP/TSP/GSOP

ISO/TAPA knowledge

Presentation skills

MS Office

Problem-solving

Planning & organizing

Education

Degree level education

Tools

MS Office

Job description

DHL Asia Pacific Shared Services in Kuwait is seeking a senior Operations Leader to oversee country operations, facilities, and service delivery, driving performance, cost control, and customer satisfaction. You will implement regional projects and ensure security and ISO/TAPA compliance.

You will lead an operations team, coordinate with regional hubs and contractors, and develop a country quality strategy aligned with ISO standards and service targets.