Director - Customer Application Specialist EMEA

AU00 Agilent Technologies Australia Pty Ltd; Lombardia; Ibrido; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Agilent Technologies Inc. is seeking a senior leader to manage the Customer Application Specialist team across EMEA, Academy and Technical Excellence. You will balance strategic leadership with hands-on coaching to meet and exceed sales and service goals.

The role emphasizes partnership with sales, training, and operations, shaping customer solutions and product feedback while driving employee development and engagement in a dynamic, global environment.

Competenze

• Master degree or higher; PhD or MBA is a plus.
• Minimum 5 years of people-management experience.
• Strong business management and negotiation skills with senior stakeholders.
• Fluent in English (written and verbal); multilingual is a plus.

Mansioni

• Oversee pre- and post-sales processes with technical expertise.
• Manage and develop the Customer Application Specialist team across EMEA.
• Partner with sales, training, and operations to meet revenue targets.
• Develop internal partnerships and influence product design.
• Ensure excellent customer experience and drive OneAgilent initiatives.

Conoscenze

People management

Business development

Negotiation

English fluency

Formazione

Master's degree

PhD

MBA

Descrizione del lavoro

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Manages people managers and individual contributors employees in the Customer Application Specialist team in EMEA, Academy and Technical Excellence team to provide the best customer and employee experience and met/overexceed sales quota. Constantly drive coverage optimization to ensure balanced workload that enables the team to apply the right skills, response and solution for each opportunity. You must possess a unique blend of business and management savvy; a big-picture vision, and the drive to make that vision a reality. You must be able to communicate with all management levels and business operations within the company and moreover, in our complex customer environment. Directly accountable to the Associate Vice President EMEA HDx.

Key responsibilities

• Responsible for effective business development during the pre and post sales processes, through the provision of technical expertise
• Manages the planning, development and utilization of human resources required to assist the EMEA field organization from deal qualification to deal closures, the training facility and the Technical Excellence team and the IDO partner support
• Develops internal partnership and external relationships in order to understand customers’ requirements, to recommend appropriate solutions and to influence future product design
• Stays current on, anticipates trends and developments and is knowledgeable on competition in relevant field
• Manages employees responsible for providing technical expertise to the field organization in order to meet or exceed sales quota
• Develops, maintains and uses proper reporting tools to monitor and adjust as needed the utilization of the Application Engineers, leveraging similar approaches deployed from Technical teams across the entire Agilent organization
• Partners with sales managers and business partners to drive a combined approach with customers demonstrating the value of OneAgilent
• Focus on employee engagement through coaching and meaningful development plans to enable employee personal growth as well as adaption of skills to the market needs
• Responsible for driving the development of the team’s competency towards the current and future market needs
• Directs and manages resources to implement tactical business plans and practice related pre-sales Customer Application Specialist activities
• Develops and implements solutions to department issues and open to evolve the support organization to follow the market’s needs in the next years
• Focus on Customer Experience in line with the company brand promise

Qualifications

Master Degree or University Degree or equivalent – a PhD or MBA is a plus Minimum of 5 years related experience as people manager Solid Business Management Skills Customers & employees negotiations skills at all senior level: for example effectively handle client discussions, resolve internal and external conflicts and able to manage difficult conversations. A solid understanding and experience in the Life Sciences/Clinical Diagnostics market segment Fluent in English both written and verbal - knowing multiple languages is a plus

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 35% of the Time Shift: Day Duration: No End Date Job Function: Sales Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.

Information about Agilent is available at Agilent.com.