Customer Support Engineer, Campus Position – GC/GCMS – Firenze/Bologna

Agilent Technologies Italia SpA; Milano; In loco; EUR 30.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company car

Yearly bonus

Stock purchase plan

Medical & life insurance

Descrizione del lavoro

Agilent Technologies Italia SpA is seeking a Customer Support Engineer (GC Instruments) to assist scientists in solving real-world problems with GC systems. You will receive comprehensive training and work hands-on with cutting-edge GC technology across Italy, with substantial on-site travel and customer interaction.

The role involves installation, maintenance, and training duties, along with collaboration across service, sales and product teams.

Competenze

• University degree in life science-related field.
• Proficiency in English.
• Willingness to travel across Italy for on-site support.
• Strong communication and problem-solving abilities.

Mansioni

• Install & maintain GC instruments on-site, including installations, preventive maintenance, upgrades, and repairs.
• Deliver training and guidance to customers to maximize GC system utilization.
• Collaborate with service managers, sales teams, and product specialists to meet customer needs.
• Maintain service documentation, scheduling, and reporting with accuracy.
• Provide field feedback to help improve products and services.

Conoscenze

Communication skills

Problem solving

Curiosity

Customer service

Technology enthusiasm

Formazione

Bachelor's degree in life sciences

Strumenti

Microsoft Office

Descrizione del lavoro

Job Description Start your career with purpose –Customer Support Engineer (GC Instruments) Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us. Learn more at www.agilent.com

About the Role

As a Customer Support Engineer, you’ll be part of a team that helps scientists and technicians solve real-world problems using Agilent’s Gas Chromatography (GC) instruments. You’ll receive comprehensive training and mentorship to develop your technical and customer service skills, while working hands-on with cutting-edge technology in laboratories across Sweden.

What You’ll Do

• Install & Maintain GC Instruments: Perform on-site installation, preventive maintenance, upgrades, and repairs.
• Support Customers: Deliver training and guidance to help users get the most out of their GC systems.
• Collaborate Across Teams: Work closely with service managers, sales teams, and product specialists to meet customer needs.
• Stay Organized: Manage service documentation, scheduling, and reporting with accuracy.
• Provide Feedback: Share insights from the field to help improve products and services.

What We’re Looking For

• A recent graduate (Bachelor’s, PhD or Master’s, max 2 years ago) in Chemistry, Chemical Engineering, Life Sciences, or a related field.
• Passion for technology, analytical instrumentation and customer service.
• High problem-solving capability, coupled with strong curiosity.
• Strong communication skills and a proactive mindset.
• Willingness to travel across Italy for on-site support.
• Good Knowledge of English

Why Join Us?

• Be part of a global leader in analytical instrumentation.
• Get hands-on experience with advanced GC technologies.
• Work in a collaborative, mission-driven environment.
• Enjoy continuous learning and career development opportunities.

Qualifications

• Education: University degree in life science-related field.
• Languages: Proficiency English.
• Skills: Proficiency in Microsoft Office, strong communication skills, and problem-solving abilities.
• Other: Valid driving license.

Benefits

• Contract: Permanent.
• Culture: Outstanding company culture.
• Development: Career development opportunities and training.
• Perks: Company car, yearly bonus, stock purchase plan, medical & life insurance.

Pay Range Italy

30.024,00 - 46.913,00 EUR per Annum

The position is classified at Levels 3° or 4° under the CCNL Terziario, distribuzione e servizi – Cod. H011 , which defines minimum salary levels, pay progression, and working conditions.

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Equal Opportunity

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel & Working Arrangements

Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Services & Support Experienced Career Site Visit our career site and learn more about Agilent!

Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us.

Information about Agilent is available at Agilent.com.