Dining / Room service Attendant

Thompson Rome; Torino; In loco; EUR 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Training & development

Multicultural diverse team

Career growth opportunities

Meal tickets

Discounts at Hyatt properties

Descrizione del lavoro

Thompson Rome is seeking a dynamic Dining Room / Room Service Attendant to join its pre-opening Food & Beverage team. Reporting to the Maitre d', you will deliver exemplary guest service, take orders, and ensure timely room-service delivery in a luxury hotel setting in Rome.

Ideal candidates have at least 2 years hospitality experience, excellent grooming, and strong English and Italian communication. Familiarity with Micros is a plus.

Competenze

• Minimum of 2 years of progressive hospitality experience.
• High standards of personal presentation and grooming.
• Fluent in Italian and English; additional language a plus.

Mansioni

• Take orders and deliver to guests' rooms.
• Operate according to established service procedures.
• Answer inquiries and recommend food, beverages, and service.
• Clear and reset trays after each course.
• Maintain hygiene, presentation and service standards.
• Demonstrate knowledge of menu items and upsell when appropriate.
• Provide welcoming, professional service and promote guest-focused culture.
• Ensure compliance with service and hygiene standards.

Conoscenze

Guest service excellence

Teamwork

Communication skills

Menu knowledge upselling

Beverage knowledge

Italian & English fluency

Strumenti

Micros POS

Descrizione del lavoro

We are looking for dynamic and enthusiastic Dining Room / Room service attendant to join our Food & Beverage Thompson Rome Pre-opening Team ! Reporting to the Maitre, the ideal candidate will maintain positive guest and colleague interactions, building strong working relationships while ensuring excellent customer service. With a natural flair for lifestyle hospitality and strong communication skills, the Dining Room / Room service attendant works closely with outlet's colleagues in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of our Guests.

Key Responsibilities

• Take orders of food and beverages and bring to the guests' room
• Operate according to established sequence and procedures.
• Answer guest inquiries, and make recommendations regarding food, beverage, and service
• Clear and reset trays at the conclusion of each course
• Maintain high standards of hygiene, presentation, and service throughout operations
• Demonstrate thorough knowledge and understanding of all food and beverage items on the menu, and the ability to recommend combinations and upsell alternatives when required
• Provide a welcoming and professional service to guests
• Ensure compliance with service and hygiene standards at all times
• Promote a guest-focused and service-driven culture within the outlet

Candidate Profile

• Minimum of 2 years of progressive experience in a hotel or related hospitality environment
• High standards of personal presentation and grooming
• Preferably, know how to use the Micros system
• Strong knowledge of menu items and beverage offerings
• Ability to work effectively in Team, maintaining composure and objectivity also during pick times
• Strong interpersonal skills and a customer-oriented mindset
• Knowledge of the city of Rome and history
• Native or Fluent in Italian and English. Any additional language is a plus
• Flexible and supportive team player with a positive attitude

Welfare* and Benefits Package

• Employee discount rates at Hyatt properties worldwide
• Training and development opportunities to support your career development
• Being part of a multicultural diverse and inclusive team, passionate about their work
• Opportunity to grow and develop your career within an international hotel group
• Local discounts
• Meal Tickets
• RAL starting from level 3° CCNL Turismo Federalberghi contract, 23k superminimo assorbibile adjusted to the experience of the candidate

*Further details regarding welfare and benefits will be shared at a later stage, as the property is currently in its pre-opening phase and some aspects are still being finalized.

L’annuncio è rivolto a candidati di qualsiasi genere, età, nazionalità e background, nel rispetto delle normative vigenti in materia di pari opportunità. I dati personali trasmessi saranno trattati nel rispetto del Regolamento UE 2016/679 (GDPR) e utilizzati esclusivamente per finalità di selezione