Desktop Support Engineer

Axiom Technologies; Toscana; On-site; EUR 38,000 - 48,000; Full time

Job summary

Axiom Technologies in Tuscany, Italy, is seeking an IT Support Specialist to provide first- and second-level support for desktops, laptops, printers and mobile devices.

You will respond to requests via ticketing, phone or in person, install and maintain operating systems, assist with onboarding and offboarding, support remote users, and collaborate with IT teams while following security policies.

Qualifications

• Experience providing desktop, laptop, printer and mobile device support.
• Proficiency in Windows/macOS/Linux OS installation and maintenance.
• Experience with VPN and remote connectivity.
• Experience with onboarding/offboarding from a technical perspective.
• Familiarity with security policies and patch management.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers and mobile devices.
• Respond to service requests and incidents via ticketing systems, phone or in person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software and peripheral issues (monitors, keyboards, docking stations).
• Set up and configure new employee workstations, including accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding and offboarding of employees from a technical perspective.
• Support remote users with VPN and connectivity issues.
• Collaborate with IT teams on escalated issues and projects.
• Follow security protocols and assist with antivirus and patching duties.

Skills

macOS

Linux

Active Directory

Group Policy

SCCM

Windows OS

Office 365

Networking basics

Ticketing systems (ServiceNow/Zendesk)

Job description

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding and offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues and project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Preferred Qualifications:

• Experience working in macOS or Linux environments.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.