Department (Concession) Manager

COS; Milano; In loco; EUR 28.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

25% staff discount

HIP incentive program

Meal vouchers

Descrizione del lavoro

COS at Rinascente in Milan is seeking a Department Manager for its concession space to deliver exceptional customer experiences and drive store performance. You will lead with energy, recruit and onboard new teammates, and ensure service, presentation, and brand standards are upheld on the shop floor.

The role requires Italian and English, flexible hours, and a commitment to operational excellence. This is a 40-hour, full-time position with a starting salary framework aligned to experience.

Competenze

• Experience in retail management or department leadership.
• Strong customer-facing skills with a passion for styling and product knowledge.
• Ability to recruit, onboard and train new team members.
• Proven ability to lead teams to meet service and presentation standards.
• Comfortable working in a fashion environment and with brand standards.
• Fluency in Italian and English; recruitment conducted in English.

Mansioni

• Deliver high-level customer service through styling advice and product knowledge.
• Lead and motivate Sales Advisors to meet service standards.
• Support recruitment, onboarding and training of new team members.
• Identify and nurture talent with development plans for progression.
• Oversee daily store operations, ensuring efficiency and brand alignment.
• Act as brand ambassador and ensure optimal customer experience.
• Step into Store Manager role when required to ensure leadership continuity.

Conoscenze

Store operations

Customer service

Team leadership

Recruitment

Onboarding & training

Brand ambassador

Communication

Flexibility

Bilingual: Italian/English

Descrizione del lavoro

As a Department Manager in our concession corner at RINASCENTE, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose - setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer

*NEW COS OPENING AT RINASCENTE*

As a Department Manager in our concession corner at RINASCENTE, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose - setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Job Description

As a Department Manager you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose - setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends
• Italian and English knowledge (the recruitment process will be conducted in English)

Additional Information

• This is a full-time permanent position with a contract of 40 hours a week.
• Flexible working hours, with shifts scheduled between 09:00 and 22.30
• We offer a salary starting from € 31.465.( Yearly gross) depending on experience and qualifications.
• Employment level: 2° CCNL Commercio (Terziario, Distribuzione e Servizi)

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

• Meal vouchers worth €6 for each working day of at least 6 hours.
• Access to the company benefits portal, offering over 1,500 discounts on products and services for wellbeing and everyday life

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process - ensuring our workforce reflects the richness of the communities we serve.

COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.