Department (Concession) Manager

H&M; Milano; In loco; EUR 28.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discount

Incentive program (HIP)

Meal vouchers

Benefits portal access

Descrizione del lavoro

Rinascente in Milan, part of the H&M group, seeks a Department Manager to lead a concession team, deliver exceptional styling and customer service, and drive department performance with a strong focus on brand standards.

You will recruit, onboard, coach, and motivate Sales Advisors, manage daily operations, and serve as a brand ambassador while preparing for possible Store Manager responsibilities as needed.

Competenze

• Leadership and team motivation experience in fashion retail.
• Strong customer service mindset and styling knowledge.
• Experience recruiting and onboarding POS/retail staff.
• Ability to analyze sales data and drive department performance.
• Excellent communication and adaptability in a fast-paced environment.

Mansioni

• Deliver high levels of customer service with expert styling advice and product knowledge.
• Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
• Support recruitment and onboarding of new team members.
• Identify and nurture talent with development plans for progression.
• Oversee daily store operations ensuring efficiency and brand alignment.
• Act as a brand ambassador and deliver memorable customer experiences.
• Step into Store Manager when required to ensure leadership continuity.

Conoscenze

Leadership

Customer service

Team management

Recruitment

Sales analysis

Operational excellence

Store brand standards

Descrizione del lavoro

As aDepartmentManagerin our concession corner atRINASCENTE,you’rebeat the forefront of creating excellentcustomer experiences that go beyond the expected.

With a passionate and dedicated team by your side, youwilllead with energy and purpose—setting the tone for a store environmentthat’snot only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

Delivera high levelof customer service through expert styling advice, strong product knowledge, and an engaging store experience

Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards

Support recruitment efforts and ensure effective onboarding and training for new team members

Identifyand nurture future talent, contributing to development plans that support team progression

Oversee daily store operations, ensuring efficiency and alignment with brand standards

Act as a brand ambassador, consistently delivering the best possible experience for every customer

Job Description

As a Department Manageryou’rebeat the forefront of creating excellentcustomer experiences that go beyond the expected.

With a passionate and dedicated team by your side, youwilllead with energy and purpose—setting the tone for a store environmentthat’snot only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

Delivera high levelof customer service through expert styling advice, strong product knowledge, and an engaging store experience

Analyse sales data and collaborate with theStore/Concession Managerto maximise department performance

Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards

Support recruitment efforts and ensure effective onboarding and training for new team members

Identifyand nurture future talent, contributing to development plans that support team progression

Oversee daily store operations, ensuring efficiency and alignment with brand standards

Act as a brand ambassador, consistently delivering the best possible experience for every customer

Step into the role ofStore Manager whenrequired, ensuring continuity in leadership and performance

Qualifications

Good knowledge of store operations & standards frompreviousexperience working in retail, preferably within a fashion environment

Customer-Focused: You genuinely enjoy engaging withcustomersand lead by example inprioritizingtheir needstodelivergreatservice.

Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.

Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.

Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to providecleardirectionandconstructivefeedback when needed.

Adaptability& Flexibility:Adaptable and responsive to changing priorities and customer requests.

Italian and English knowledge(the recruitment process will be conducted in English)

Additional Information

• This is afull-timepermanent positionwith a contract of 40hours a week.
• Flexible working hours, with shifts scheduled between09:00 and 22.30
• We offer a salary starting from€ 31.465.( Yearly gross)depending on experience and qualifications.

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere .

Meal vouchers worth €6 for each working day of at least 6 hours.

Access to the company benefits portal, offering over 1,500 discounts on products and services for wellbeing and everyday life

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

COS

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.