Department Manager

& Other Stories; Milano; In loco; EUR 28.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discount

HIP program

Meal vouchers

Product discounts

Descrizione del lavoro

& OTHER STORIES is seeking a Department Manager in Milano to drive exceptional customer experiences on the shop floor. You will lead a dedicated team, set a high standard for service, styling advice, and store presentation, while ensuring operational excellence and brand consistency across all interactions.

The role requires leadership of a multi-hour, flexible schedule, including evenings and weekends, with recruitment and talent development responsibilities.

Competenze

• Customer-focused approach with strong service ethic.
• Passion for products and fashion.
• Open to feedback and learning opportunities.
• Clear, confident and empathetic communication with customers and team.
• Able to adapt to changing priorities and schedules.
• Comfortable with varied shifts, including evenings, weekends and holidays.
• Italian and English proficiency needed (interview in English).

Mansioni

• Deliver high-level customer service with styling advice and store engagement.
• Analyse sales data and collaborate to maximise department performance.
• Lead and motivate a team of Sales Advisors to meet service and presentation standards.
• Support recruitment, onboarding and training for new staff.
• Identify and nurture talent for team progression and development.
• Oversee daily store operations aligning with brand standards.
• Act as a brand ambassador delivering exceptional customer experiences.
• Step in as Store Manager when required to maintain leadership continuity.

Conoscenze

Customer focus

Product passion

Willingness to learn

Excellent communication

Adaptability

Flexibility in hours

Bilingual Italian/English

Descrizione del lavoro

Job Description

As a Department Manager you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Italian and English knowledge (the recruitment process will be conducted in English)

Additional Information

• This is a full-time permanent position with a contract of 40 hours a week.
• Flexible working hours, with shifts scheduled between 7:00 and 20.30.
• We offer a salary starting from € 31.465.( Yearly gross) depending on experience and qualifications.
• Employment level: 2° CCNL Commercio (Terziario, Distribuzione e Servizi)

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

• Meal vouchers worth €6 for each working day of at least 6 hours.
• Access to the company benefits portal, offering over 1,500 discounts on products and services for wellbeing and everyday life
• Up to €405 per year for the purchase of &OtherStories clothing

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

& OTHER STORIES

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.