De'Longhi E-Commerce Manager

Delonghi; Treviso; In loco; EUR 110.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dynamic environment

Growth opportunities

Work-life balance

Partnerships and shopping programs

Descrizione del lavoro

De’Longhi is seeking a Global E-Commerce Manager to own the worldwide D2C strategy and online experience across markets. You will lead a cross-functional team to optimize site functionality, CX, and local execution while driving growth through innovative digital features and premium commerce experiences.

You will align e-commerce planning with finance, marketing, and IT to deliver measurable impacts on sales, profitability, and customer satisfaction, shaping how De’Longhi engages customers

Competenze

• 8–10 years in E-commerce or digital roles.

Mansioni

• Own worldwide D2C strategy and online experience across markets.

Conoscenze

E-commerce leadership

Cross-functional collaboration

SEO & Analytics

Google Analytics

Salesforce Commerce Cloud

CRM & SAP Analytics Cloud

P&L management

Fluent English

Italian knowledge

Strumenti

Salesforce Commerce Cloud

Google Analytics

SAP Analytics Cloud

Descrizione del lavoro

As Global E-Commerce Manager for the De'Longhi brand, you own the worldwide D2C strategy and online experience across markets. You lead a cross-functional team to optimize site functionality, CX, and local execution while driving growth through innovative digital features and premium commerce experiences. You'll align e-commerce planning with finance, marketing, and IT to deliver measurable impacts on sales, profitability, and customer satisfaction. This role offers scale, global collaboration, and a direct hand in shaping how De'Longhi engages customers online.

• Dynamic environment
• Growth opportunities
• Work-life balance
• Partnerships and shopping programs
• Manage the D2C P&L and budgeting, including resource allocation, forecasting, and promotional spend with cross-functional partners.
• Lead global D2C operations (site functionality, content, CX) and enable local strategies to maximize conversions.
• Identify, test, and integrate new D2C technologies and features across brand websites to drive innovation and growth.
• Define and execute the international e-commerce expansion roadmap and continuous feature improvements.
• Maintain a pipeline of priority website features and integrations (e.g., personalization, subscriptions, new payment methods) for central deployment.
• Collaborate with IT to ensure seamless integration between the D2C platform, ERP, and CRM systems.
• Ensure tax, credit, and compliance alignment with Finance and Legal across markets.
• Optimize D2C customer service and logistics for a premium post-purchase experience.
• Monitor D2C KPIs, derive growth levers, and present actionable insights to stakeholders (Business Reviews).
• Provide insights on e-commerce trends and user behavior to Retail Accounts and Product Development to support innovation.
• 8-10 years in E-Commerce or digital roles, with at least 3 years leading D2C platforms in a multinational company.
• Strong knowledge of e-commerce platforms (e.g., Salesforce Commerce Cloud).
• Understanding of SEO, data analytics, performance marketing, affiliates, and CRM.
• Strategic thinker with hands-on execution ability in fast-paced environments.
• Excellent communication and influencing skills for global/local cross-functional collaboration.
• Proven cross-functional leadership and ability to drive transversal projects.
• Strong analytical mindset with experience in Google Analytics or SAP Analytics Cloud.
• Fluent English; Italian or other languages advantageous.
• Awareness of cyber security and information protection principles.
• strategic thinking
• cross-functional collaboration
• clear communication
• Salesforce Commerce Cloud
• Google Analytics
• SAP Analytics Cloud