DE'LONGHI E-COMMERCE MANAGER

De'Longhi Group; Treviso; Ibrido; EUR 54.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Wellbeing initiatives

Remote work options

Company restaurant

Health insurance

Discount programs

Descrizione del lavoro

De’Longhi Group is seeking an accomplished Global E‑Commerce Manager to lead D2C operations for its brand portfolio. You will own the global roadmap, drive site functionality, content and CX, and empower local teams to execute local growth strategies.

The role calls for a strategic yet hands‑on leader with a strong background in e‑commerce platforms, digital marketing, and analytics. You’ll collaborate across IT, Finance, and Marketing to deliver premium online experiences and scalable growth.

Competenze

• 8–10 years in E-commerce/digital roles with at least 3 years leading D2C platforms in a multinational.
• Strong technical and operational know‑how of e‑commerce platforms (e.g., Salesforce Commerce Cloud).
• Understanding of digital marketing (SEO, data analytics, performance marketing, affiliates, CRM).
• Strategic thinker who is hands‑on and can execute in fast‑paced environments.
• Excellent communication and influencing skills with global and local teams.
• Proven cross‑functional collaboration and transversal project leadership.
• Analytical mindset with ability to turn data into insights using Google Analytics or SAP Analytics Cloud.
• Excellent spoken and written English; Italian or another language is a plus.
• Strong cyber security and information protection awareness.

Mansioni

• E‑Commerce P&L and Budget Management.
• Managing the operational budget and resource allocation.
• Sales forecasting for inventory, marketing, and planning.
• Promotional spend management with ROI targets.
• Lead and manage global D2C operations and local strategies.
• Identify and test new D2C technologies and features.
• Monitor website performance and roadmap for international expansion.
• Collaborate with IT for system integrations (ERP/CRM).
• Ensure tax, credit, and compliance across markets.
• Optimize D2C customer service and logistics.

Conoscenze

D2C leadership

E-commerce leadership

Data analytics

Cross-functional collaboration

Strategic thinking

English proficiency

Cyber security awareness

Strumenti

Salesforce Commerce Cloud

Google Analytics

SAP Analytics Cloud

Descrizione del lavoro

Job Responsibilities

Role Overview

The De’Longhi Group’s E-Commerce team is a team dedicated to innovation and excellence in the Ecommerce ecosystem and manages the online presence of our four renowned Group brands: De’Longhi, Kenwood, Braun, and Nutribullet.

We are looking for an operationally strong and strategically minded Global E-Commerce Manager with 8–10 years of experience, including at least 3 years in leading D2C E-commerce operations, to run the online presence of the De’Longhi brand.

The ideal candidate will own the global management and strategic roadmap of the D2C E-commerce platforms for the De'Longhi brand, enabling and empowering local teams and commercial strategies. The role will also drive the integration and expansion of website functionalities, collaborating cross-functionally to accelerate business growth through premium digital commerce experiences.

Key Responsibilities

• E-Commerce P&L and Budget Management
• Managing the operational budget: Efficiently allocating resources to drive e-commerce growth and achieve financial objectives.
• Sales forecasting: Developing accurate sales projections to inform inventory management, marketing strategies, and overall business planning.
• Promotional spend to achieve profit targets: Optimizing promotional activities and investments to maximize return on investment and ensure profitability, in collaboration with the ADV and CRM & Marketing Automation teams.
• D2C Strategy & Leadership
• Lead and manage global D2C E-Commerce operations (site functionality, content, and CX) and lead the team in executing independent local strategies to maximize sales conversion.
• Identify, test, and integrate new D2C technologies and features across the brand websites to drive innovation.
• Monitor website performance and define the roadmap for international E-commerce expansion and continuous feature innovation.
• Technical & Operational Integration
• Maintain a pipeline of priority D2C website features and technical integrations for central deployment (e.g., personalization, subscription services, new payment methods).
• Collaborate with IT team to ensure smooth system integration between the D2C platform, ERP, and CRM systems.
• Ensure tax, credit, and compliance processes in alignment with Finance and Legal teams across all operating markets.
• Optimize D2C-specific Customer Service and Logistics & Fulfillment operations to ensure a premium, on-brand post-purchase experience.
• Business Development & Data-Driven Decision Making
• Act as both a business developer and analyst: monitor D2C KPIs, identify growth levers, and propose actionable improvements.
• Deliver insights from E-Commerce trends and user behavior to Retail Account managers and Product Development supporting innovation and assortment planning.
• Generates regular reports with actionable insights and runs regular Business Review Meetings with key stakeholders.

Job Profile

Profile Requirements

• 8–10 years of experience in E-Commerce or digital roles, with minimum 3 years directly leading D2C E-Commerce platforms in a multinational company.
• Strong technical and operational know-how of E-Commerce platforms (e.g., Salesforce Commerce Cloud).
• Understanding of the wider digital marketing landscape (SEO, Data analytics, performance marketing, affiliates, CRM)
• Strategic thinker and hands‑on executor, able to work in fast-paced environments.
• Excellent communication and influencing skills — able to navigate complex internal and external stakeholder dynamics, particularly with global and local teams.
• Proven ability to work cross-functionally and lead transversal projects.
• Strong analytical mindset; capable of turning data into actionable insight using tools like Google Analytics or SAP Analytics Cloud.
• Excellent spoken and written English; Italian or any other language would be considered a plus.
• Strong awareness and demonstrated accountability on cyber security and information protection principles.

What we offer

• Dynamic Environment: Work in a fast-paced and challenging environment.
• Impactful Work: Make a real difference in the quality of products that millions of people use every day.
• Growth Opportunities: Develop your career within a leading global company.
• Wellbeing initiatives (engagement survey, welfare program, company restaurant, health insurance)
• Work-life balance (flexible work hours, remote work options)
• Partnerships and shopping programs (special price for company products, external partnerships & discounts, smart lockers)
• Transparent Compensation: We offer a salary aligned with your expertise and dedication, fostering equity.

Our salary range for this position starts from 60.000€, plus MBO, and the applicable collective bargaining agreement (CCNL) is metalmeccanico.

The final offer and classification level may vary based on objective and gender-neutral criteria, such as the candidate's skills, seniority, background and the qualifications for the job.

We are an Equal Opportunity Employer, we reject and condemn any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions.