Data Center Operations Engineer: Reliability & Incident Lead

DATA4 Group; Milano; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

DATA4 Group in Milano, Italy, is seeking a Data Center Operations Engineer (DCOE) to ensure safe, reliable, and efficient operation of critical data center infrastructure. You will manage maintenance activities, incidents, changes, and vendor interfaces to maintain service continuity.

This role requires hands-on technical knowledge of electrical, mechanical, cooling and safety systems, strong coordination with customers and suppliers, and a proactive approach to safety and documentation.

Competenze

• Degree in electrical, mechanical, or related technical field.
• Minimum 5 years of experience in operations, critical facilities, or industrial environments (data center experience is a plus).
• Experience in maintenance, incident management, or technical operations roles.
• Experience working with external vendors or service providers.
• Professional working proficiency in English.

Mansioni

• Ensure continuous operation of critical infrastructure (electrical, mechanical, cooling, fire protection, low current systems).
• Monitor infrastructure performance using BMS and monitoring tools.
• Supports, validates and manages preventive and corrective maintenance activities.
• Ensure compliance with design standards, procedures, and safety requirements.
• Participate in commissioning, testing, and handover activities when applicable.
• Own the incident management lifecycle: detection, assessment, escalation, resolution, and closure.
• Coordinate RCA and define corrective and preventive actions.
• Track and ensure completion of action plans related to incidents and risks.
• Plan, review, and supervise maintenance schedules and interventions.
• Coordinate with technical service providers on-site and monitor vendor performance against SLAs, KPIs, and contractual obligations.
• Act as a technical point of contact for customers during maintenance operations and incidents.
• Produce and review operational and monthly reports; maintain technical documentation.
• Enforce DATA4 H&S rules and site safety procedures.

Conoscenze

Strong communication skills

English proficiency

Customer-oriented mindset

Structured and detail-oriented

Ownership and accountability

Formazione

Degree in electrical, mechanical, or related technical field

Strumenti

BMS monitoring tools

CMMS

Descrizione del lavoro

DATA4 Group in Milano, Italy, is seeking a Data Center Operations Engineer (DCOE) to ensure safe, reliable, and efficient operation of critical data center infrastructure. You will manage maintenance activities, incidents, changes, and vendor interfaces to maintain service continuity.

This role requires hands-on technical knowledge of electrical, mechanical, cooling and safety systems, strong coordination with customers and suppliers, and a proactive approach to safety and documentation.