24/7 Data Center Operations Manager

Amazon; Milano; On-site; EUR 95,000 - 125,000; Full time

Job summary

Amazon Data Services Italy S.R.L. in Milan seeks a Data Center IT Manager to lead the Data Center Operations team in a 24/7 environment. You will mentor staff, sponsor projects, and develop technical solutions while managing on-site hardware and network diagnostics and on-call rotations.

You will create documentation, drive site-level projects, and ensure effective communication and prioritization within the team, delivering reliable data center services.

Qualifications

• Speak, write, and read fluently in English.
• Direct people management experience and proven track record of delivering projects.
• Understanding of IT Operations and Service Management practices.
• Experience in program or project management.
• Experience with IT infrastructure domains (compute, storage, networking, CMS).
• Understanding of electrical, HVAC, CMS concepts and Change Management.

Responsibilities

• Follow and maintain the highest safety standards.
• Lead a team of Data Center Technicians to support 24/7 operations.
• Routinely review ticket queues for large events and act accordingly.
• Manage and deliver mid-size projects and write performance reviews.
• Participate in hiring processes and oversee policies to meet SLA.

Skills

Speak fluently in English

Direct people management

IT Operations & Service Management

Job description

Amazon Data Services Italy S.R.L. in Milan seeks a Data Center IT Manager to lead the Data Center Operations team in a 24/7 environment. You will mentor staff, sponsor projects, and develop technical solutions while managing on-site hardware and network diagnostics and on-call rotations.

You will create documentation, drive site-level projects, and ensure effective communication and prioritization within the team, delivering reliable data center services.