Customer Value Strategy Specialist

PWO S.p.A.; Roma; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Laptop aziendale

Formazione continua

Job summary

PWO S.p.A. cerca un Customer Value Strategy Specialist da inserire nel Dipartimento Digital & Betting. La figura avrà il compito di sviluppare strategie promozionali mirate e gestire le comunicazioni con i clienti per migliorare la retention e prevenire il churn.

Al candidato è richiesta un'esperienza in comunicazione e customer relations, oltre a competenze nell'analisi dei risultati finanziari. Il contratto offerto è permanente con opportunità di lavoro ibrido e salari annuali tra 28k e 32k.

Qualifications

• Esperienza in monitoraggio e analisi dei risultati finanziari.
• Competenze nella comunicazione e nelle relazioni con i clienti.
• Ottime capacità di problem solving.

Responsibilities

• Definire la strategia di contatto e il piano di comunicazione.
• Gestire segmentazione clienti e budget allocato.
• Applicare il tono di voce e l'identità del marchio.

Skills

Background in communication and customer relations

Proficiency in using Microsoft Office applications

Experience in monitoring and analyzing financial results

Excellent problem solving skills

Strongly goal-oriented

Excellent ability to work in a team

Tools

Power BI

Job description

Siamo il Gruppo Lottomatica, leader nel settore del gioco regolamentato in Italia e uno dei maggiori operatori europei, in tutte le aree di attività: scommesse sportive, gioco online e macchine da intrattenimento. Offriamo ai nostri clienti esperienze di gioco sicure e di qualità, attraverso tutti i canali, ponendo la responsabilità e la sostenibilità al centro del business. Siamo alla ricerca, per una Società del Gruppo, di un profilo di Customer Value Strategy Specialist che entrerà a far parte del Dipartimento Digital & Betting.

We are looking for a Customer Value Strategy Specialist for a Group company. The successful candidate will join the Digital & Betting Department.

Main activities

• Sharing the product promotional strategy, to be tailored by cluster
• Defining the contact strategy and communications plan aimed at strengthening - Retention - Churn prevention - Reactivation - Cross selling
• Consistent application of the tone of voice and brand identity across all contact channels, in accordance with group policies
• Execution of day-to-day activities to ensure proper implementation of the promotional plan
• Overseeing customer segmentation
• Managing and monitoring the allocated budget
• Monitoring and analyzing promotional results
• Regularly sharing results with internal stakeholders

Requirements

• Background in communication and customer relations
• Proficiency in using Microsoft Office applications
• Experience in monitoring and analyzing financial results
• Excellent problem solving skills
• Strongly goal-oriented
• Excellent ability to work in a team

Plus

• Familiarity with the Power BI data visualization tool

What you will find in Lottomatica

• Opportunity to work in the largest betting and gaming company in Italy and one of the largest in the world
• Work in a very dynamic environment and improve your skills while acquiring new ones
• Being challenged to provide impactful solutions for large organisations and having a direct impact on their employees
• Opportunity to participate in charity, legality and responsibility projects through engagement in Fondazione Lottomatica
• A defined corporate DNA model where Inclusion, Value of Diversity, Excellence and Collaboration are the pillars
• Being part of the world number one company in the industry for ESG commitment
• Excellent growth opportunities

What we offer

• Permanent contract and hybrid job opportunities
• Company laptop
• Ongoing training on hard skills and soft skills
• Gross annual salary commensurate with experience (28k to 32k)
• Job Grade: 3

Lottomatica implements a policy that guarantees equal opportunities and promotes diversity and inclusion, against all forms of discrimination. At Lottomatica we believe that each person is unique and we consider diversity as a source of personal and organizational enrichment. We strive every day for ours to be an open, safe and inclusive environment, where each person can be fully himself or herself regardless of gender, religion, sex, age, ethnicity, nationality, disability, marital status or sexual orientation.