Customer Value Manager, Italy — Data-Driven Growth

MET Group; Lombardia; In loco; EUR 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent employment contract

International environment

Open and informal culture

Autonomy

Descrizione del lavoro

MET Energia Italia is seeking a talented Customer Value Manager to drive value creation for customers in the Italian Household segment across digital and agent channels. You will lead initiatives to maximize customer monetization, manage related projects, and shape the customer strategy in collaboration with senior sales and digital teams.

You will oversee operations to reduce churn, build data-driven decision frameworks, and contribute to short- and long-term targets within MET Group's broader

Competenze

• Minimum 3 years in similar roles in other Energy (power and/or gas) companies.
• Entrepreneurial, dynamic, and results-oriented mindset, with a strong drive to go the extra mile and a continuous improvement approach.
• Ability to thrive in a high-profile, fast-paced, and demanding environment focused on continuous value creation.
• Strong analytical and problem-solving skills, with a proven data-driven approach to decision-making.
• Experience working with CRM systems and analytics tools, with the ability to interpret customer data and performance metrics to guide decisions and maximize customer value.
• Strong business acumen and strategic thinking capabilities.
• Fluent in Italian and English.
• Proficiency in MS Office, with advanced Excel skills.

Mansioni

• Define the key requirements and overall strategy to establish a strong and valuable relationship with customers following the successful completion of the sales process (from welcome communications to cross-selling and broader customer monetization initiatives) and manage related development projects to ensure effective and timely execution
• Oversee daily operations aimed at enhancing customer value, reducing churn, and increasing long-term revenues, ensuring full alignment with SME and Household Sales, Operations, and Back-Office teams
• Develop and implement an analytical framework to support data-driven decision-making and identify the most effective strategies to maximize customer value
• Support the CEO, CFO, Head of SME Sales, and Digital Sales Manager of MET Energia Italia in shaping the Digital Sales strategy within the broader company strategy, contributing to the definition of short- and long-term targets and ensuring the availability of necessary resources
• Be active and ready to take on new challenges in other areas of MET should this become your desire

Conoscenze

CRM systems

Data analytics

Advanced Excel

MS Office

Strategic thinking

Problem solving

Italian & English

Entrepreneurial mindset

Strumenti

CRM software

Descrizione del lavoro

MET Energia Italia is seeking a talented Customer Value Manager to drive value creation for customers in the Italian Household segment across digital and agent channels. You will lead initiatives to maximize customer monetization, manage related projects, and shape the customer strategy in collaboration with senior sales and digital teams.

You will oversee operations to reduce churn, build data-driven decision frameworks, and contribute to short- and long-term targets within MET Group's broader